Customer Sales Support Specialist; Bilingual - French​/English

Position: Customer Sales Support Specialist (Bilingual - French/English)
## Customer Sales Support Specialist Apply remote type:
Onsite locations:
Canada Office time type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR101157
** GROW WITH US:
** Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.
** STAY AWESOME:
** Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology — an advanced predictive algorithm that automates insulin delivery.
But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at
** A DAY IN THE LIFE
** Responsible for proactively contacting leads, responding to inquiries, placing sales calls to out-of-warranty pump customers and inactive customer pipeline to ensure customer retention and generating new business from remote geographic areas. Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) to ship process. Responsible for managing the insurance verification processes for Tandem Diabetes Care within an assigned region.  

Collects patient information data and documentation for rapid authorization of payment from the insured’s health insurance and government funded plans. Understands customers’ underlying needs or issues and provides information regarding products & services.  Meets and exceeds monthly goals (dept. key performance indicators) with an ongoing commitment to grow selling skills and product knowledge. Continuously work the pipeline of potential pump customers to meet or exceed department key performance indicators.

Manage incoming queue calls. Must be flexible to interchange the inside sales and insurance verification responsibilities based on business need quarter to quarter.
** Customer Sales Support Specialists are also responsible for:
*** Proactively manages pipeline leads to ensure prompt follow up and execution from inquiry status to purchase.
* Responds to direct patient inquiries as well as requests from Territory Managers, Clinical Diabetes Sales Specialists, and Health Care Providers, to discuss Tandem Diabetes Care products and services.
* Communicates with potential customers (by phone, email, and/or fax), and explains the operation and use of all products offered by Tandem Diabetes Care; ensures all questions are thoroughly answered and sales are generated.
* Efficiently responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical and persuasive sales skills to lead the customer to action.
* Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with PIPEDA and other applicable privacy guidelines.
* Delivers superior front-line customer support by adhering to customer and sales support procedures.
* Manages calls to maximize time and effort on the job to achieve daily metrics.
* Converts competitor pump users to Tandem products.
* Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
* Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
* Collection of all required documentation.
* Coordinating shipments of products to customers.
* Understanding and explaining verification requirements and application/ renewal process for applicable provincial government funding programs
* Ensures data provided meets invoicing requirements.
* Ensures all paperwork is complete and expected order fulfillment dates are communicated.
* Notifies department management of any deficits in systems with…