Solutions Manager

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Our Commercial Mid-Market team in Markham is growing, and we’re on the lookout for a Client Solutions Manager to join us!

As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be working directly with our commercial clients in delivering the world‑class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day‑to‑day policy changes, working on diverse accounts and collaborating with insurers.

Work Environment:
Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

• Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships
• Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re‑marketing when required and adhering to binding authority set out by carriers
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
• Identify upselling and cross‑selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes

• 3+ years of client service experience, with preference for mid‑market insurance brokering
• Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions
• Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues
• People love working with you, and you with them!
• Being in a fast‑paced, multifaceted environment brings out the best in you. You’re always able to prioritize effectively, which allows you to exceed client expectations every time!
• Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
• Highly tech‑savvy, with an ability to learn new systems, tools and processes
• Experience working within the Transportation and Contractors segment is considered a strong asset for the role
• A valid RIBO license is required or willingness to acquire within 3 months
• CAIB, CIP, CRM or other relevant certifications and/or designations are highly valued in this role
• Knowledge of EPIC considered an asset

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational…