Inside Sales Account Manager

Overview

WHO ARE WE? At Nexans our global vision is to electrify the future. For over a century, Nexans has played a crucial role in the electrification of the planet. With around 28,000 people in 42 countries, the Group is leading the charge to the new world of electrification: safer, sustainable, renewable, decarbonized and accessible to everyone. Nexans recognizes the differences that make each employee valuable and unique.

WELCOMING YOU TO THE TEAM Our story starts in 1911, manufacturing cables to support the distribution of power generated from Niagara Falls. Nexans has proudly contributed to Canada's growth. We have been involved in many of Canada's most ambitious projects; from dams, bridges, energy transmission and distribution to railroads and transportation. We are a vertically integrated manufacturer and our products are made at facilities located in Quebec, Ontario, and Saskatchewan.

GETTING TO KNOW THE POSITION One of the strategic orientations that Nexans pursues consists in capturing growth and differentiating its offer by escalating the value chain from the production of cables towards the provision of innovative cable systems and services and solutions to better address the current and future needs of our partners and customers.

THE INSIDE SALES ACCOUNT MANAGER ROLE The Inside Sales Account Manager mission is to manage the full sales cycle and order processing of accounts, while providing a high standard of customer service.

Customer Contact

• Maintain critical business relationships with customers and to create new business opportunities for those customers
• Respond to the needs of the customer and ensure that these needs are properly communicated and followed up in a timely fashion
• Analyze business performance and deliver recommendations to drive sales growth by using key knowledge of market and customer needs
• Resolve most issues between the business and its customers and ensure that management is made aware of those issues that may escalate in severity
• Channel normal product returns through the customer complaint reporting process
• Convey competitive information, market information and specific details of customer product demands to appropriate levels of staff and management

Customer Quotations

• Prepare customer quotations based on established pricing guidelines, ensuring customer requirements are addressed in a timely fashion
• Follow-up on customer quotations and obtain feedback relative to pricing and timing of potential purchases
• Highlight quotation opportunities to management and outside sales team

Order Entry and Follow-Up

• Enter orders as received, ensuring accuracy of pricing, quantity and other customer requirements
• Proactively advise customers of late, or potentially late, orders
• Expedite and follow-up on customer orders to keep the customer informed of order status and shipment information, as required

• Applied post-secondary education
• Bilingual (English/French), required
• 2-3 years experience in an inside sales function, preferably in the electrical industry
• Excellent Microsoft Office skills, Word, Excel, and Power Point
• Strong mathematical and analytical skills
• Proven business and operational experience and skills
• Relationship building capabilities to source and develop opportunities, and close sales
• Excellent communication and interpersonal skills
• Attention to detail
• Demonstrated problem solving and negotiation skills
• Client focused, responsive, service-oriented, persuasive and flexible

Type of Position :
New position

Use of AI :
None

Salary : $70,000.00 per annum to $80,000.00 per annum

Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.