Automotive Sales Consultant

Volvo Cars Markham

Join Our Team

At Volvo Cars Markham, we're passionate about delivering an exceptional customer experience that reflects the Volvo brand—where innovation, safety, sustainability, and people come first. We're looking for a motivated, customer-focused Sales Consultant who enjoys building lasting relationships and helping clients find the right vehicle to fit their lifestyle.

If you're driven to succeed, thrive in a team environment, and enjoy providing premium customer service, we'd love to hear from you.

As a Sales Consultant, you will guide customers through every stage of the vehicle purchase or lease experience—from the initial consultation to vehicle delivery and ongoing relationship management. You'll be responsible for achieving individual sales and profitability goals while delivering an outstanding customer experience that meets or exceeds Volvo and dealership Customer Satisfaction (CSI) standards.

• Build and maintain strong relationships with new and existing customers.
• Assist customers in selecting and purchasing or leasing new and pre‑owned Volvo vehicles.
• Manage customer inquiries through phone, email, online leads, and showroom traffic.
• Conduct needs assessments and present vehicle features, benefits, and ownership options.
• Arrange and conduct vehicle demonstrations and test drives.
• Negotiate sales agreements professionally while working collaboratively with Sales Management.
• Introduce every customer to the Finance & Insurance team for financing, leasing, protection products, and final documentation.
• Coordinate smooth and memorable vehicle deliveries.
• Follow up after delivery to ensure complete customer satisfaction and encourage referrals and repeat business.

• Proactively generate new business through prospecting, referrals, networking, and community engagement.
• Maintain regular contact with existing customers, including lease maturity and ownership follow‑up.
• Participate in dealership marketing initiatives, events, and off‑site promotions.
• Develop and maintain a strong personal customer database.

• Stay current on Volvo products, technology, electrification, and competitive vehicles.
• Maintain a thorough understanding of manufacturer sales, lease, and finance programs.
• Participate in dealership meetings, product training, and professional development opportunities.
• Monitor personal sales performance and work with management to achieve and exceed goals.

• Complete all required sales documentation accurately and efficiently.
• Ensure compliance with OMVIC regulations and all applicable federal, provincial, and dealership policies.
• Maintain confidentiality and professionalism in all customer interactions.
• Assist with showroom presentation and vehicle displays as required.

• Previous automotive sales or retail sales experience is considered an asset.
• Valid OMVIC Salesperson Registration.
• Valid Ontario Class G Driver's Licence with a clean driving record.
• Strong customer service and relationship‑building skills.
• Excellent verbal and written communication skills.
• Strong negotiation and closing abilities.
• Comfortable using CRM systems and computer applications.
• Professional appearance and positive attitude.
• Self‑motivated with the ability to work independently and as part of a team.
• Strong organizational and time management skills.

The ideal candidate is:

• Passionate about delivering exceptional customer experiences.
• Results‑oriented and motivated by achieving goals.
• A confident communicator and active listener.
• Professional, ethical, and accountable.
• Adaptable and eager to learn.
• Collaborative and supportive of team success.
• Highly organized with excellent attention to detail.

• Primarily based in the dealership showroom with frequent movement throughout the facility and vehicle lot.
• Regular outdoor work while demonstrating vehicles and conducting test drives.
• Standing, walking, bending, reaching, and light lifting throughout the day.
• Frequent use of computers, CRM software, and dealership systems.
• Evening and Saturday shifts are required as part of the regular schedule.

• Competitive compensation with uncapped earning potential.
• Premium luxury automotive brand with an expanding electrified vehicle lineup.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Opportunities for career growth within an established dealership group.
• Employee discounts and dealership benefits.

If you're passionate about people, enjoy building relationships, and want to represent one of the world's most respected automotive brands, we'd love to meet you.

Apply today and begin your career with Volvo Cars Markham.

Job Types: Full‑time, Permanent

Work Location:

In person