Enterprise Account Manager

Overview

Join Swish as an Enterprise Account Manager

Swish is a proudly Canadian, family-owned company operating since 1956. We provide high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include:
Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. Our people are at the heart of what we do.

About the Role

The Enterprise Account Manager maintains, grows, and expands relationships with strategically important, large and complex customers. Reporting to the Director of Enterprise Accounts, this role manages senior-level customer relationships, identifies opportunities across multiple business units and locations, and leads the development of strategic account plans. The role is focused on achieving sales and gross margin targets while coordinating internal teams to deliver solutions that meet customers’ operational and long-term business needs.

It emphasizes account retention, expansion, and new business opportunities within assigned enterprise accounts. It represents the full range of company products and services and leads the customer account planning cycle to ensure customer needs and priorities are understood and addressed.

• Establish productive, professional relationships with senior decision-makers, executive sponsors, procurement leaders, operational contacts, and other key stakeholders within assigned enterprise accounts.
• Develop a deep understanding of each customer’s business, organizational structure, priorities, challenges, and long-term objectives.
• Identify opportunities to expand revenue, service offerings, geographic coverage, account penetration, and share of wallet across customer units and locations.
• Maintain a strong growth and business-development focus within existing and prospective enterprise accounts.
• Lead the strategic account planning process, including customer priorities, financial targets, growth opportunities, risks, and milestones over one- and three-year horizons.
• Coordinate the involvement of Business Development Managers, Customer Development Managers, Operations, Customer Service, management, and other internal resources to meet account objectives and expectations.
• Act as the primary point of contact for assigned accounts and ensure internal teams are aligned on customer requirements, commitments, and priorities.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution-development efforts that address immediate requirements and support long-term strategic objectives.
• Develop and deliver customer presentations, business reviews, proposals, and recommendations to senior stakeholders.
• Lead discussions and support the negotiation and execution of customer agreements.
• Meet targets for profitable sales, gross margin, customer retention, account growth, and other strategic objectives.
• Maintain an accurate pipeline and provide regular account forecasts, activity updates, and performance reporting.
• Identify and address account risks, service concerns, and potential barriers to growth.
• Ensure customer commitments are communicated, monitored, and delivered in collaboration with internal teams.
• Achieve assigned sales quotas within designated enterprise accounts.

• Post-secondary education in Sales, Marketing, Business, or a related field is an asset.
• A recognized sales designation or professional certification through an accredited association is an asset.
• 3 to 5 years of relevant sales or account-management experience with a proven track record of achieving targets.
• Experience managing large, complex, or strategically important customer accounts.
• Relevant industry experience is preferred.
• Ability to build relationships and influence stakeholders at senior and executive levels.
• Strong business-development, negotiation, and commercial-management capabilities.
• Ability to develop strategic account plans, establish performance targets, and execute growth initiatives.
• Strong leadership and cross-functional…