Account Manager

Markham Outer Southwest, Canada | Posted on 09/03/2026

Omnify is asubsidiary of Lumify Inc., an industry leader in the high-end LED industry.

Lumify is a dynamic and entrepreneurial company looking to expand and continue to lead multiple markets of the LED back lighting industry. The management teamis led by a former Top 40 Under 40, and together we have a successful track record which has shaped industries and generated rapid growth. Today Omnify is building upon its core business and expanding into new market segments,manufacturing custom LED back lighting products for various top brands,such as Estee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name afew.

We also support leading architectural firms and our integrated strategic partners across North America.

Position Overview:

We are seeking aseasoned and results-driven Account Manager to support our lightingrepresentatives and drive client success. This role is integral in fostering strong relationships with existing clients, ensuring customer satisfaction, and identifying opportunities for business growth. The ideal candidate will be astrategic thinker with a passion for LED lighting technology and a proven ability to manage client relationships effectively.

Key Responsibilities include:

• Develop and maintain customer relationships to support long-term engagement and repeat business
• Act as the maincontact for quotations, orders, delivery status, and technical coordination
• Ensure responsive,clear communication throughout the order lifecycle
• Maintain high customer satisfaction through proactive communication and issue resolution
• Review inventory and production readiness in Epicor upon quotation requests
• Prepare accuratequotations for standard products based on specifications and drawings
• Collaborate with Product Development (PD) on pricing for custom or non-standard products
• Ensure pricingaligns with company margin targets
• Support Regional Sales Managers with cost-effective quotation options when needed

Order Management& Execution

• Convert quotationsinto accurate sales orders
• Manage orders through internal processes
• Coordinate with production, logistics, and internal teams for timely delivery
• Track order progress and provide customer updates
• Ensure all projectand order documentation is complete and accurate

Customer Success& Issue Resolution

• Follow up on customer inquiries and support tickets
• Manage RMA processes and ensure resolution
• Coordinate internally to resolve product, delivery, or order issues
• Maintain communication with customers during issue resolution
• Support customer feedback processes,including post-delivery surveys
• Coordinatinginternal teams for execution
• Providing visibility into order status and production timelines

Qualifications:

• Minimum 2+ years of experience in account management, client relationship management, or project coordination.
• Knowledge of the LED lighting industry and market trends is highly desirable.
• Proven success in acorporate environment, working with all levels of management.
• Strong understanding of customer service best practices and client success strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work both independently and collaboratively across teams to ensure successful client outcomes.
• Proficiency in ERP, CRM software, and ticketing systems.
• Proactive mindset with the ability to anticipate challenges and develop solutions.
• Background in Electronics/Electrical Engineering is a plus.

What We Offer:

• A challenging and rewarding role in a dynamic and growing company.
• Opportunities for professional growth and development.
• A supportive team environment and a culture of innovation.
• Competitive salary based on experience and benefits package.

Diversity and Equal Opportunity Employment

Omnify is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, age, disability,protected veteran's status, Aboriginal/Native American status or any otherlegally protected factors. Disability-related accommodation during the application process is available upon request.

The indicated payrange is a good faith estimate based on required qualifications, experience,training, and other factors permitted by law. It reflects the pay bandestablished by the client company. Actual offers may vary depending on skills,experience, geographic location, and expected work quality. Most candidatesstart in the lower half of the range. Pay history is not considered whereprohibited by law. This information serves as a general guideline for compensation discussions.

To support a fairand efficient hiring process, we may use artificial intelligence (AI) tools tohelp review applications. Our team carefully reviews all candidates, and AI isused only as a support tool, never as the sole decision-maker.