Account Manager

Career Opportunity

ACCOUNT MANAGER

Greater Toronto Area, ON

Black & McDonald is an integrated, multi trade service provider that safely delivers high-quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With over 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

Black & McDonald Limited’s Service Team is actively seeking an Account Manager based out of our Markham office to be responsible for developing and managing long-term relationships with commercial, industrial, institutional, and property management clients throughout the GTA. This role focuses on generating recurring service revenue, identifying new business opportunities, expanding existing customer accounts, and delivering exceptional customer satisfaction across HVAC/R, Plumbing, Heating, electrical, and Building Automation Systems (BAS) service offerings.

The successful candidate will serve as a trusted advisor to clients, helping them improve equipment reliability, energy efficiency, regulatory compliance, and overall building performance through customized preventive maintenance, service, repair, retrofits, and modernization solutions.

• Develop and maintain strong relationships with property owners, facility managers, property managers, building operators, and procurement professionals.
• Act as the primary point of contact for assigned client accounts.
• Conduct regular in-person client meetings, site visits, and account reviews to identify service needs and business opportunities.
• Ensure high levels of customer retention, satisfaction, and contract renewal.
• Resolve customer concerns and coordinate internal resources to deliver timely solutions.

• Generate new sales opportunities through client relationships, networking, and referrals.
• Develop and execute strategic account plans to grow revenue within customer portfolios.
• Identify opportunities for preventive maintenance agreements, repairs, retrofits, equipment replacements, energy solutions, and BAS upgrades.
• Build a pipeline of opportunities and maintain accurate CRM records.
• Achieve or exceed annual KRA targets.

• Prepare and present service agreements, proposals, quotations, and business cases.
• Collaborate with operations, estimating, engineering, and service teams to develop comprehensive customer solutions.
• Lead contract negotiations and close new business opportunities.
• Review service reports and recommend value-added solutions to customers.

• Maintain a strong understanding of Commercial and Industrial HVAC/R systems, boilers and heating systems, plumbing systems, electrical infrastructure, Building Automation Systems (BAS), and energy management and efficiency programs.
• Educate clients on system performance, lifecycle planning, reliability improvements, and capital replacement strategies.
• Identify opportunities to improve operational efficiency and reduce building operating costs.
• Deliver exceptional technical support to customers by providing expertise in mechanical system operation, maintenance, and effective resolution of technical challenges.

• Partner with Managers, Supervisors, Project Managers, Coordinators, Technicians, Dispatch teams, and internal teams to ensure successful service delivery.
• Participate in forecasting, and sales strategy meetings.
• Support the transition of sold opportunities into operational execution.

• Excellent interpersonal, communication and presentation skills, both verbally and written
• Client focused and proven relationship building skills
• Ability to work collaboratively as a key member of a team and independently with minimum supervision
• Proven ability to prioritize competing requirements and deadlines under pressure
• Values time commitments and punctuality; self-motivated and driven
• Proficiency with MS Office/Teams
• Proven ability to successfully manage multiple projects at the same time.
• Customer focused mindset with ability to respond quickly to customer needs.

• Diploma or degree in Business, Engineering, Mechanical Technology, Building Sciences, or a related discipline preferred, or equivalent industry experience.
• Red seal trade license.

• Minimum 3-5 years of experience in B2B sales, account management, or business development.
• Experience selling HVAC, mechanical, plumbing, electrical, BAS, facility services, projects or building technologies is highly preferred.
• Proven track record of achieving revenue growth and sales targets.

• Strong understanding of commercial…