RN Clinical Lead, Marlborough Family Practice ProHealth Physicians

Position Details

• Location: 14 Jones Hollow Road, Marlborough, CT, 06447
• Department: Family Practice
• Schedule: Full time, 40 hours/weekly, Monday through Friday, hours between 8:00AM - 5:00PM

The Clinical RN Lead is responsible for the oversight and management of the medical practice’s daily clinical operations, working in collaboration with Regional Nurse Managers. The role includes providing direct patient care through assessment, evaluation, and implementation of evidence‑based care, as well as scheduling, organizing, and prioritizing clinical responsibilities.

• Triage patients; answer and document patient phone calls; take complete messages and route to providers as needed using the EHR.
• Conduct outreach to patients in need of appointments or other services, communicate test results and other information, and follow up after appointments to ensure patients are following their plan of care; refer patients when appropriate.
• Educate patients regarding their illness or injury and provide instruction regarding self‑management of their condition.
• Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record.
• Carry out standing orders.
• Respond to tasks in a timely manner, follow up on overdue orders/worklists, and monitor status of critical referrals.
• In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring and complete annual CLIA competencies.
• Maintain knowledge of current coding, OSHA and CLIA regulations, and company policies.
• Adhere to all patient safety initiatives and infection control regulations.
• Create and manage the clinical team’s schedule, including assignments for rotating practice duties (CLIA, supply ordering, O2 logs, etc.).
• Lead the team to function in a patient‑centered environment.
• Assist the care team to assure smooth office operation and delivery of excellent service through teamwork.
• Responsible for the daily operations of the practice, including scheduling, processes, protocols, practice flow, and provider support.
• Maintain open communication with practice and Regional team members.
• Participate in interviewing and precepting clinical team members.
• Perform other duties as assigned.

• Active unrestricted RN licensure in CT.
• 1+ years of nursing experience in a hospital or medical office.
• Experience with charge/clinical lead responsibilities.
• Intermediate level of computer proficiency in Microsoft Office.

• BSN.
• CPR/BLS Certification.
• Experience working with Epic.
• Experience working in a hospital or medical office.
• Pediatric experience.
• Phone triage experience.
• Knowledge of medical terminology.

Salary for this role ranges from $60,200 to $107,400 annually, based on full‑time employment. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits subject to eligibility requirements). The salary range is commensurate with local labor markets, education, work experience, certifications, and other factors.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.