Commercial Program Manager - Marlborough, MA

Key Responsibilities

• Support project intake management and activation processes for the Commercial PMO team.
• Contribute to the implementation and maintenance of the PMO playbook for the Surgical business, including conducting project post-mortem evaluations.
• Manage and coordinate cross-functional activities for new product launch processes, in partnership with the R&D PMO team.
• Lead the execution of key strategic division projects and assist with ongoing system enhancements.
• Ensure timely execution, delivery, and support for user acceptance and regression testing for assigned cross-functional projects.
• Document, analyze, and recommend improvements for internal team workflows to enhance operational efficiency.
• Foster collaboration between Commercial and Service priorities within IT.

• Strong understanding of project management methodologies, processes, and tools (e.g., PMO frameworks, playbooks, project lifecycle).
• Working knowledge of commercial operations in a healthcare or medical device environment.
• Knowledge of process development and optimization techniques (e.g., workflow mapping, continuous improvement).
• Familiarity with enterprise business systems, ideally including:
  • Salesforce CPQ
  • Oracle ERP
  • Or comparable CRM/ERP/CPQ platforms
• Understanding of change management principles and practices.
• Awareness of cross-functional dependencies among Commercial, R&D, IT, and Service organizations.

• Project Management Skills
  • Ability to manage complex, cross-functional projects from initiation through implementation.
  • Proficiency in project planning, execution, monitoring, and risk/issue management.
  • Ability to lead new product launch activities across multiple stakeholder groups.
• Process & Analytical Skills
  • Strong ability to document, analyze, and improve business processes and team workflows.
  • Capability to connect strategic objectives to operational execution and process optimization.
  • Skilled in conducting project post-mortem evaluations and translating findings into actionable improvements.
• Technical & Systems Skills
  • Hands‑on experience working with Salesforce CPQ, Oracle ERP, or similar enterprise systems.
  • Ability to support and coordinate user acceptance testing (UAT) and regression testing activities.
• Communication & Collaboration Skills
  • Clear, concise verbal and written communication skills tailored to varied stakeholders (Commercial leadership, IT, process owners, and project teams).
  • Ability to facilitate cross‑functional meetings and coordinate activities across multiple teams.
  • Skilled in presenting project status, risks, and recommendations to leadership.
• Change Management & Leadership Skills
  • Ability to support change initiatives and drive adoption of new processes and systems.
  • Comfort in influencing without direct authority across cross‑functional teams.
  • Capability to mentor or support the development of project team members (where applicable).

• Collaborative
  • Works effectively with Commercial, IT, R&D, and Service teams, building strong cross‑functional relationships.
  • Actively fosters alignment between business priorities and IT/service delivery.
• Proactive & Accountable
  • Takes ownership of project timelines, deliverables, and outcomes.
  • Anticipates risks and issues and escalates or resolves them promptly.
• Detail‑Oriented & Organized
  • Maintains high standards in project documentation, tracking, and reporting.
  • Manages multiple projects and priorities in a structured, disciplined manner.
• Continuous Improvement Mindset
  • Seeks opportunities to enhance operational efficiency and project outcomes.
  • Uses feedback and post‑mortem insights to refine processes and tools.
• Change‑Oriented & Resilient
  • Embraces change and helps others through transitions in systems, processes, and ways of working.
  • Remains adaptable in a fast‑paced, evolving commercial environment.
• Influential & Professional
  • Communicates with confidence and professionalism to stakeholders at all levels.
  • Builds trust through reliability, transparency, and follow‑through.

• Demonstrated experience managing complex, cross‑functional projects, preferably within the healthcare or medical device industry.
• Proven background in process development, documentation, and…