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Customer Care Lead — Inside Sales & Operations

Job in Marlborough, Middlesex County, Massachusetts, 01752, USA
Listing for: Endless-Energy-1
Full Time position
Listed on 2026-08-08
Job specializations:
  • Business
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below

Endless Energy is seeking an experienced Customer Care Advisor (CCA) Manager to lead our growing Customer Care team in Marlborough, MA. This leadership role focuses on driving lead conversion, maximizing appointment opportunities, and delivering an exceptional customer experience.

You'll coach a diverse inside sales group, monitor KPIs, optimize processes, and collaborate with senior leadership to grow revenue while ensuring customer satisfaction across all touchpoints.

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