Principal Product Complaint Analyst

Additional Location(s): N/A

Diversity
- Innovation
- Caring
- Global Collaboration
- Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

As a Principal Product Analyst, you will play a critical role in advancing product quality and patient safety across Boston Scientific s global organization. In addition to leading complaint handling and medical device reporting activities, you will drive large-scale, cross-functional initiatives that strengthen our global post-market quality system. This includes improving complaint handling and regulatory reporting processes, leveraging data analytics to identify risks and opportunities, and supporting continuous improvement initiatives across multiple divisions.

In this highly visible role, you will collaborate with cross-functional and multisite stakeholders, communicate project progress and strategic recommendations to senior leadership, and influence decisions in complex environments. Success in this role requires strong systems-thinking, project management, analytical problem-solving, and communication skills, along with the ability to work independently while fostering a culture of collaboration, accountability and continuous improvement.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

• Understand and ensure compliance with U.S. and outside-U.S. regulatory requirements for medical device complaint handling and regulatory reporting.
• Lead large, high-impact projects within the Global Quality Community to improve post-market quality across multiple divisions.
• Coordinate concurrent project activities and facilitate collaboration among multisite, cross-functional stakeholders to achieve project deliverables and timelines.
• Communicate project deliverables, milestones and timelines clearly and effectively to senior leadership.
• Influence change and align stakeholders to drive informed decision-making in situations with limited information.
• Provide audit support during front-room and back-room activities.
• Serve as a positive cultural leader by modeling high-quality work, effective communication, resilience and solution-oriented thinking.
• Utilize data and analytics to identify risks, opportunities and business priorities.
• Support the development and implementation of new standard operating procedures and work instructions to improve and standardize complaint handling and regulatory reporting processes.
• Apply systems-thinking to evaluate complex quality systems, identify process improvements, assess risk and implement sustainable solutions.
• Identify, escalate and help resolve risks while respectfully challenging existing processes and providing recommendations for improvement.
• Work independently across functions and organizational boundaries to achieve business objectives.
• Demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all documented quality processes and procedures.

Required qualifications:

• Bachelor s degree, preferably in a scientific, engineering or technical discipline.
• Minimum of 8 years  experience in the medical device industry.
• Demonstrated ability to adapt to changing priorities while contributing effectively in a dynamic environment.
• Proficiency with…