Business Analyst, Capacity & Workforce Planning

Description

The Business Analyst, Capacity and Workforce Planning is responsible for proactively managing enterprise capacity and headcount against roadmap demand across portfolios, teams, and vendors. This role provides forward looking insights that enable leadership to make informed tradeoffs related to scale, prioritization, and delivery risk. The role partners closely with Finance and Delivery leadership to ensure workforce decisions are data driven, transparent, and aligned to strategic commitments.

Job Duties:

• Develop, run, and maintain capacity and headcount planning models across teams, portfolios, and delivery domains
• Analyze vendor utilization, throughput, and dependency risk, identifying exposure tied to delivery concentration or skills gaps
• Identify and surface capacity constraints and misalignments between demand forecasts and supply availability
• Support scenario planning to evaluate options for scaling, rebalancing work, adjusting timelines, or reprioritizing initiatives
• Partner with Finance and Delivery leadership to support workforce related tradeoff decisions, including make/buy, vendor mix, and timing impacts
• Maintain forward looking views of capacity risk tied to roadmap commitments, milestones, and strategic initiatives
• Translate complex capacity and resource data into clear, executive ready insights to support governance, planning cycles, and investment decisions

Essentials

Skills:

• Required Qualifications
  • Strong analytical and data modeling expertise, including experience working with resource data, delivery pipelines, and financial headcount or budget models
  • Demonstrated ability to identify bottlenecks, inefficiencies, and cost pressures and clearly articulatetradeoffs
  • Proven experience building dashboards and management reports for senior leadership
  • Experience partnering with Finance and Delivery leadership on planning, forecasting, and investment decisions
  • Strong communication skills with the ability to translate analysis into actionable recommendations
  • Strong business acumen with the ability to connect financial insights to enterprise strategy, investment priorities, and value realization
  • Proven ability to influence decision-making at senior levels, particularly in funding, prioritization, and trade‑off discussions
  • Exceptional critical thinking and judgment in evaluating cost drivers, business cases, and competing investment options
  • Strong stakeholder management skills, with the ability to build trust and credibility across Finance, Delivery, and executive leadership teams
  • Ability to translate complex financial and operational data into clear business impacts, including cost, value, risk, and timeline implications
  • Advanced storytelling and communication skills, with the ability to craft concise, compelling executive narratives for diverse audiences
  • High attention to detail and commitment to accuracy, consistency, and defensibility in financial reporting and narratives
  • Strong organizational and prioritization skills, with the ability to manage multiple financial analyses, reporting cycles, and deadlines concurrently
  • Ability to navigate ambiguity and provide clear recommendations in situations with incomplete or evolving financial data
  • Demonstrated ownership and accountability in driving financial transparency and supporting enterprise decision outcomes

• Experience operating within large, complex delivery or portfolio environments, including IT or technology organizations
• Working knowledge of Agile/Scrum delivery practices and their impact on cost, capacity, and delivery economics
• Experience working within or alongside an IT intake, demand, or prioritization process
• Strong stakeholder management and diplomacy, including the ability to influence decisions and say "no"…