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Senior Service Delivery Lead: Elevate Customer Outcomes

Job in Marlborough, Middlesex County, Massachusetts, 01752, USA
Listing for: Digital Federal Credit Union
Full Time position
Listed on 2026-06-26
Job specializations:
  • Customer Service/HelpDesk
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 83000 - 99500 USD Yearly USD 83000.00 99500.00 YEAR
Job Description & How to Apply Below

Digital Federal Credit Union in Marlborough, Massachusetts is seeking an experienced candidate to provide advanced customer support across products and services. The role entails resolving complex inquiries while collaborating across functions. A Bachelor’s degree and 4-6 years of relevant experience are required. The position is expected to offer a salary between $83,000 - $99,500 annually.

The ideal candidate will possess strong communication skills and the ability to work independently. DCU values diversity and inclusion and evaluates qualified applicants without regard to any legally protected characteristics.

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Position Requirements
10+ Years work experience
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