Generator Master Technician

Overview

The Generator Technician Master is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support for Generac industrial products. This role will mentor, train, and assist in the development of all technicians. This position will require up to 50% travel.

• Perform technical skills, including but not limited to, mechanical, electrical, troubleshooting and repair of generators
• Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed
• Perform scheduled preventative maintenance service and/or repairs of generators
• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs
• Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner
• Create reports for all work performed in Field Servio
• Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems
• Assist the operations department with personal scheduling and other technician scheduling
• Support special engineering project for new sales and project management
• Perform quality assurance and quality control
• Assist in training Industrial and MPS technicians on proper start up techniques
• Mentor technicians to the highest standard, providing an example to follow in all situations
• Provide phone support for team members during and after normal business hours

• Education - High School Diploma Certification / License
• Generac Master Certification or equivalent Work Experience
• 8 years in advanced troubleshooting of Emergency Power Supply Systems (EPSS)
• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams

• Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems
• Knowledge of power generation; light tower, pumps, and heating products
• Working knowledge of diesel or gaseous engines
• Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision
• Working knowledge of transfer switch operations
• Spark Ignited knowledge
• Ability to obtain and maintain Generac certification in the air-cooled and protector series courses
• Ability to work and communicate well with others
• Ability to provide detailed reports within 24 hours
• Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner
• Excellent conflict resolution skills
• Able to observe, identify and relay critical information to the company, customers, or coworker