Commercial Loan Servicing Specialist Hybrid Marlborough MA

Commercial Loan Servicing Specialist, Full-Time, Hybrid Marlborough MA

Job Category
:
Commercial Lending

Requisition Number
: COMME
006154

• Posted :
  February 9, 2026
• Full-Time
• Hybrid

Showing 1 location

Marlborough, MA 01752, USA

M-F 8:00a-5:00pm

Primary responsibility to support Commercial Lending through processing commercial loans, interfacing with members, supporting loan officers and providing customer service to internal and external customers.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary responsibilities are to process and monitor all phases of commercial loans under the direction of Team Leader and or Senior Commercial Loan Servicing Specialist:

• Prepare new loan documentation (Note and/or Loan Agreement) on loans that are not real estate secured and prepare Amendments to Notes and/or Loan Documents as described in the appropriate approval document. Review Commitment Letters prior to them being mailed to ensure the commitment letter matches the approval document. Within regulatory time frames, create mortgage discharges, assignments and assess the appropriate fees associated, if applicable.
• Perform a pre-closing and post-closing review of all new loans and amendments for compliance and accuracy and works closely with the closing attorneys and relationship managers to ensure all changes are completed and that the loan was closed in compliance with the approval.
• Research legal file to provide requested documents or answers to relationship managers, attorneys, or members.
• Responsible for booking and/or modifying commercial loans. This entails the ability to read and interpret promissory notes and modifications agreements to establish the proper schedules and data on system that will reflect the contract with the member. Must be able to use sound judgment when selecting codes such as property type, account type, flags, etc. as each of these is critical to the system and reporting
• Review and approval for mailing all commercial loan bills and payment notices.
• Review the input of all new loans booked on the XP2 system.
• Review various daily monitoring reports to insure payments were processed correctly. Monitor all declined, withdrawn or approved but not accepted loan applications to ensure a Lost Business Form has been completed and filed.
• Update outstanding loan documentation and financial information, as well as, monitoring information in the Suntell System. Distribute the Suntell financial tracking and documentation exception reports
• Prepare the 1502 Colson Report for all of DCU’s (including Octant loans) SBA guaranteed loans. Responsible for reporting all loans that fall under HMDA and complete the LAR for each HMDA applicable loan. Update the information required by FHLB on the loans that have been pledged to FHLB
• Perform simple and complex scheduled and non-scheduled maintenance functions. Payment and disbursement processing functions. Set up new Business Visa accounts on FDR and Springboard. Research and processes all servicing matters relating to Business Visa accounts
• Perform other job-related duties as assigned by Managers(s).

Primary responsibilities are to process and monitor all phases of commercial loans under the direction of Team Leader and or Senior Commercial Loan Servicing Specialist

• Assist in the daily requirements of a team of Senior Commercial Lenders, Commercial Lenders and Portfolio Managers. At the direction of team members, responsible for the preparation of Commitment Letters and CPS Adjustments along with communicating directly via e-mail and/or telephonic means with Members, prospective Business Members, Centers-of-Influence (i.e., Insurance Agencies, Accountants, etc.) and State and Municipal agencies related to Member Business Loan and/or Deposit issues and follow-up.
• Self-directed to review, take action and track Exception Reporting, Matured Loan Reporting, Tax Delinquency Reporting, Insurance Tracking, Financial Statement requirements and Loan Delinquencies. Communicate and report on results in a timely fashion to the team member being supported.
• Provide quality customer service to both external and internal customers. Perform basic and more complex operation functions as directed by supervisor that may include but not limited to receiving, reviewing and preparing loan files, entering data into a loan or related system, reviewing loan documents, maintaining customer loan and deposit accounts and reviewing loan files for accuracy.
• Perform general administrative functions within the department that may include but not limited to typing memos, letters and e-mails, answering phones, preparing other correspondence and reports, reviewing and taking action regarding daily reporting, reviewing and submitting vouchers for bill payment, preparing periodic reports and filing as…