Indirect Consumer Loan Member Service Representative Hybrid Marlborough MA

Schedule

Monday
- Friday 9a-6p, Alt. Saturday 9-3 (40 Hours)

Responsible for processing loan applications and preparing and disbursing loan closing documents in an efficient and timely manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform various duties associated with reviewing, processing, and funding Direct and Indirect loan applications.
• Review and analyze loan application documentation to determine loan integrity and validity of loan applications and packages prior to funding.
• Follow appropriate procedures and guidelines to limit risk exposure. Review exceptions and expedite to supervisors when necessary.
• Book loans to host system and provide timely funding to members and dealer partners. Prepare and disburse thorough and accurate loan closing documents. Follow up on callbacks to finalize loans.
• Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners.
• Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including average handle time and schedule adherence.
• Achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership.
• Perform other job‑related duties as assigned by managers.

Education and Experience Requirements:

• Minimum of one year of experience in indirect lending within a financial institution or in a dealership environment.
• High school diploma or equivalent.

Additional Eligibility Requirements:

• Previous experience working in a Call Center environment preferred.
• Ability to read and understand credit bureau reports is a plus.

$21.50 - $24.10 per hour

DCU is an equal‑opportunity employer and values diversity, inclusion, and equity. Qualified applicants are evaluated without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

DCU is not currently offering Visa transfer/sponsorship for this position.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.