Float Member Service Representative, Marlboro, MA and Nashua, NH Area, Full

Job Title

Contribute to DCU's Success Sharing and business goals by identifying members' needs, providing service excellence, accurately processing all transactions, and helping members achieve their financial goals. Travel is required as float coverage will be provided at various MA and NH branch locations based on individual branch staffing needs.

Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.

Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and promote self-service options. Prepare Signature Guarantee requests and conduct Notary Public services.

Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.

Be cross trained as a teller and accurately process both teller and MSR transactions, assist with end of day balancing, Instant Issuance and ATM balancing if applicable.

Periodically work as a teller to maintain knowledge and support the branch needs.

Conduct audits of all membership applications, account maintenance forms, new account applications and completed loan files

Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.

Provide coverage in all other DCU branches. May be asked to cover other areas such as the Information Center or support departments.

Continuously identify and submit efficiency and process improvement ideas

Perform other job-related duties as assigned.

Continuously identify efficiencies and process improvements

Adhere to all Credit Union policies, procedures, and training requirements.

Perform other job-related duties as assigned.

High School diploma or equivalent

1-3 years related experience

Excellent written and verbal communication skills

Consistent attention to detail

Strong technical skills (Word, Excel, Email)

Bilingual skills a plus

Location:

Marlborough, MA

Target Compensation: $21.50 per hour

Schedule:

Monday - Friday 8:30 – 5:30, alt. Thursday/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours)

What makes First Tech different?  to learn more!

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Traditional medical, dental, and vision coverage

Generous 401(k) match

Paid Time Off:

- You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually

Paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to  and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address

First Tech is not currently offering Visa transfer/ sponsorship for this position.