Branch Administrative Assistant

Title:

Branch Administrative AssistantFLSA Status:
Exempt Employment Status:
Part Time (20 Hours per Week)
Department:
Branch Administration

Location:

Marlborough

Reports To:

VP Branch Administrator

SUMMARY:

Reporting to the VP Branch Administration, the Branch Administrative Assistant embraces the established sales and service culture through coaching, managing the float team as well as leadership role in developing all branch employees to maximize their contribution to the Bank’s short and long-range strategic goals. Support Branch Administrator with related tasks and responsibilities as needed.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with availability expected during core business hours and agreed upon number of days per-month on site.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The requirements listed are representative of the knowledge, skill, and/or ability  the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Manage and schedule the “Float” team.

Manage the Smart Dollar Program Manage Nectar Rewards Meet Quarterly with Personal Banker II employees to develop their supervisory skills

Support and strategize business development efforts with Branch Management Support Branch Administrator with related tasks and responsibilities as needed.

General:

Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures.

Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.

Maintains a complete knowledge of branch policies and procedures.

Develops, maintains relationships, and meets regularly with other department and organizational leaders and maintains operational alignment with core values, vision, strategy, and goals.

Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.

Keep abreast of regulatory changes to ensure compliance in the areas of job responsibilities, and recommend improvements or changes as needed for compliance and/or for department efficiency.

Adhere to all company policies and act as a role model in adherence to policies, consistently demonstrating our core values and service  the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.

Regular and consistent attendance is required to continue the high standard of customer service as well as occasionally participating in before/after hours and/or weekend community events.

Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.

SUPERVISORY RESPONSIBILITIES:

In alignment with our Core Values and Lean Principles, and in coordination with, department…