Front Desk Agent

Front Desk Agent (3:00 PM – 11:00 PM)

Embassy Suites by Hilton – Marlborough, MA

Do you enjoy providing outstanding customer service and creating memorable guest experiences? Embassy Suites by Hilton Marlborough is looking for a friendly, dependable, and energetic Front Desk Agent to join our team. As the first and last person our guests interact with, you'll play an important role in ensuring every stay begins and ends with genuine hospitality.

• Primarily 3:00 PM – 11:00 PM
• Weekend availability is required, including Saturdays and Sundays
• Holidays as business needs require

• Welcome guests with a warm, professional attitude
• Efficiently check guests in and out using Hilton systems
• Answer phones and respond to guest inquiries
• Resolve guest concerns promptly and professionally
• Process reservations, room changes, and payments
• Provide information about hotel amenities and local attractions
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Maintain a clean, organized, and professional front desk area
• Follow all Hilton brand standards and hotel policies

• Previous customer service or hotel experience is preferred but not required
• Strong communication and interpersonal skills
• Comfortable using computers and learning new software
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Reliable, punctual, and able to work independently and as part of a team
• Must be authorized to work in the United States

• Competitive hourly pay
• Incentives for Front Desk Agents
• Hilton Team Member Travel Program with discounted hotel stays worldwide
• Medical, dental, and vision benefits for eligible team members
• Paid time off and holiday pay
• 401(k) with company match for eligible employees
• A supportive team environment with opportunities for growth and development

If you're passionate about hospitality and enjoy helping people, we'd love to meet you. Apply today and become part of the Embassy Suites by Hilton Marlborough team!

What are we looking for?

• At least one year in a customer service role with high guest interaction
• A valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation: $18 - $20

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.