Night Audit-1

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.

Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.

From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:
At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed.

We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you! Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

What you will have an opportunity to do:

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent is a source of knowledge about the hotel, its amenities, and the local area. This role serves the key overnight hours where exceptional service and attention to detail are of the utmost importance, typically from 11:00 PM to 7:00 AM.

Typical Working Days:
Sunday, Monday, Thursday, Friday & Saturday

Typical Days Off:
Tuesday & Wednesday

If you are a detail-oriented person who enjoys engaging with people from all over the world, making meaningful connections, and taking steps to “WOW” our guests, we want you! This is a tremendous opportunity for a driven individual to grow a career in hospitality with a world-class hotel brand.

• Provide exceptional customer service by being engaging and taking a sincere interest in our guests.
• Check guests in and out, ensuring proper credit is received, special requests are noted and fulfilled, and accurate guest information is established.
• Help resolve problems and “WOW” guests through service recovery when things aren’t quite right.
• Promote and sell special hotel programs and services.
• Interact with hotel staff in a professional manner and assist other departments with necessary information.
• Be knowledgeable of all emergency procedures and hotel policies.
• Maintain the house bank and follow…