Assistant General Manager

Assistant General Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed.

We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you! Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

The Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.

Key Responsibilities:

• Assist the General Manager in the day-to-day management of hotel operations with a strong emphasis and responsibility in the accounting and financials of the hotel.
• Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
• Ensure adherence to hotel policies, procedures, and service standards.
• Foster a guest-centric culture by promoting excellent customer service and satisfaction.
• Address and resolve guest concerns and complaints promptly and effectively.
• Monitor and respond to online reviews and feedback to enhance the overall guest experience.
• Assist in budget planning and monitor financial performance against established goals.
• Help control operating expenses and manage budgets for each department.
• Participate in the recruitment, training, and development of staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and inclusive work environment.
• Monitor and maintain quality standards throughout the hotel.
• Implement and enforce brand standards and ensure compliance with relevant regulations.
• Oversee maintenance and cleanliness of the hotel facilities.
• Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
• Ensure the implementation and adherence to security and safety protocols.
• Collaborate with relevant authorities to address any security concerns.
• Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other…