PM - Front Desk Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed.

We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you! Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

What you will have an opportunity to do:

PM Front Desk Supervisor Embassy Suites by Hilton – Marlborough, MA

Schedule:

Typically 3:00 PM–11:00 PM | Weekends Required Full-Time Embassy Suites by Hilton is looking for a PM Front Desk Supervisor to join our Front Office team! We are seeking a friendly, professional, and dependable leader who enjoys working with people and is committed to providing an exceptional guest experience.

The PM Front Desk Supervisor will help oversee the evening operation of the Front Desk, support and coach Front Desk Agents, and ensure our guests receive the warm, efficient service they expect from Embassy Suites.

What You’ll Do Supervise and support Front Desk Agents during the evening shift.

Assist with the daily operation of the Front Desk and ensure smooth evening transitions.

Welcome guests, complete check-ins and check-outs, and assist with guest requests and concerns.

Provide exceptional guest service and resolve issues in a professional and timely manner.

Monitor arrivals, departures, room assignments, and special guest requests.

Assist with handling guest complaints and finding appropriate solutions.

Ensure Front Desk…