End User Computing Design Lead

Job Title

End User Computing Design Lead

A prominent Pharma Company.

6 months initial contract - with a possibility of extension - possibility to be an employee based.

Marlborough Massachusetts 01752

To be discussed over the phone

First Shift

• Work independently, under general direction from the Associate Director of End User Services as well as the Desktop Management Systems Engineer
• Assist in the configuration of the following Management System installations, their solutions, options, and policies for optimal use:
  • Client Management System – includes Software Management, Desktop/Laptop imaging, OS Patching
  • Asset Management System – support and planning of an Enterprise sized Desktop Infrastructure System
  • Design, test, implement, and document specifications for Desktop/Laptop OS
  • Provide procedures for testing, configuration, and implementation of desktops
• Gather business and technical requirements and translate them into IT solutions
• Deliver technical solutions as per specified plans, deliverables, costs and timelines
• Act as liaison for outside vendors during installation, rearrangement, repair and/or removal of equipment or services
• Work closely with Desktop Management Systems Engineer to ensure that procedures are consistent with desktop support procedures
• Provide technical and project leadership in fully documenting relevant systems and processes as necessary

• Gather business and technical requirements and translate them into IT solutions
• Deliver technical solutions as per specified plans, deliverables, costs and timelines
• Act as liaison for outside vendors during installation, rearrangement, repair and/or removal of equipment or services
• Work closely with Desktop Management Systems Engineer to ensure that procedures are consistent with desktop support procedures
• Provide technical and project leadership in fully documenting relevant systems and processes as necessary

• Strong knowledge of Client Management Systems such as SCCM and Symantec Management Platform (Altiris)
• Evaluate and implement additional Management Platform modules or additional solutions at the enterprise level as needed.
• Provide technical leadership in developing and implementing operational standards and procedures
• Provide technical and project leadership in planning, design, implementation and support of all projects requiring any of the Client Management System tools
• Experience with Service Now
• SQL server/database experience a plus

• B.S. in Computer Science or related technical field, or equivalent experience.

All your information will be kept confidential according to EEO guidelines.