Functional Consultant -Technology

Job Description

Retail Functional Consultant

• Experience:
  
  5‑7+ years as a Data Consultant, Business Systems Analyst, or Functional Analyst, with a proven track record on large‑scale data projects.
• Retail Industry Expertise:
  Deep, hands‑on experience in retail, with a strong understanding of retail customer data (house holding, loyalty tiers, promotional activity, cross‑channel behavior).
• Customer Data Proficiency:
  Demonstrable experience with core Customer 360 Master Data Management (MDM).
• Data Analysis and SQL:
  Strong proficiency in SQL for data profiling, source‑to‑target mapping validation, and ad‑hoc analysis. Comfortable getting hands dirty with data.
• Exceptional Communication:
  World‑class ability to communicate complex data concepts to non‑technical business audiences and translate ambiguous business needs into precise technical requirements.

• Stakeholder Engagement and Requirements Gathering:
  Lead workshops and interviews with client stakeholders to deeply understand and document their current and future‑state needs for a unified customer view.
• Functional Design and Data Modeling:
  Define and design the conceptual and logical customer data model; identify key customer attributes, entities, relationships, and hierarchies required to meet business objectives.
• Source System Analysis and Data Mapping:
  Analyze the client’s myriad source systems (e.g., POS, e‑commerce, Loyalty Program, Marketing Cloud, ERP, Customer Service) and create detailed data mapping specifications for the ETL/ELT development teams.
• Use Case Enablement:
  Collaborate with business teams to define how Customer 360 data will activate key use cases such as campaign segmentation, personalization, churn prediction, and customer lifetime value (CLV) calculation.
• Solution Validation and UAT:
  Act as functional expert during testing and validation phases, ensuring the built solution meets documented business requirements and data quality thresholds.
• Documentation and Knowledge Transfer:
  Create and maintain comprehensive functional documentation, including data dictionaries, process flows, and business rule definitions, to ensure client adoption and governance of the solution.

Bachelor’s degree

$100,000 – $120,000 a year

Bachelor of Computer Science