Desktop Support in Marlborough, Massachusetts

Description

Are you looking to take the next step in your IT career? Let's chat and see if we are a good match.

Virtual Service Operations is seeking highly motivated and career‑driven individuals to join our growing team as Desktop Support in Marlborough, Massachusetts. In this role you would be part of our relationship with one of our clients and have responsibilities in Desktop Support such as:

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Printer Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as:
  Service Now, Bomgar, Lap Link and Secure Disk Wipe

• Certified Dell Technician
• Expertise in Inventory Control

• Must be within driving distance of Marlborough, Massachusetts, and willing to work onsite
• Pursuant to a government contract, this position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtueb-centered co-workers and clients.

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

$17.00/hr - $25.00/hr