Functional Consultant -Technology

Job Description

Retail Functional Consultant

Experience:

5-7+ years as a Data Consultant, Business Systems Analyst, or Functional Analyst, with a proven track record on large-scale data projects.

Retail Industry Expertise:
Deep, hands‑on experience in the retail sector. Must understand the nuances of retail customer data (house holding, loyalty tiers, promotional activity, cross‑channel behavior).

Customer Data Proficiency:
Demonstrable experience with core Customer 360 Master Data Management (MDM) concepts.

Data Analysis and SQL:
Strong proficiency in SQL for data profiling, source‑to‑target mapping validation, and ad‑hoc analysis. Must be comfortable getting hands dirty.

Exceptional Communication:
World‑class ability to communicate complex data concepts to non‑technical business audiences and translate ambiguous business needs into precise technical requirements.

• Stakeholder Engagement and Requirements Gathering:
  Lead workshops and interviews with client stakeholders to deeply understand and document their current and future‑state needs for a unified customer view.
• Functional Design and Data Modeling:
  Define and design the conceptual and logical customer data model. Identify key customer attributes, entities, relationships, and hierarchies required to meet business objectives.
• Source System Analysis and Data Mapping:
  Analyze the client’s myriad source systems (e.g., Point‑of‑Sale, e‑commerce, Loyalty Program, Marketing Cloud, ERP, Customer Service) and create detailed data mapping specifications for the ETL/ELT development teams.
• Use Case Enablement:
  Collaborate with business teams to define how the Customer 360 data will activate key use cases, such as campaign segmentation, personalization, churn prediction, and customer lifetime value (CLV) calculation.
• Solution Validation and UAT:
  Act as the functional expert during the testing and validation phases, ensuring the built solution meets documented business requirements and data quality thresholds.
• Documentation and Knowledge Transfer:
  Create and maintain comprehensive functional documentation, including data dictionaries, process flows, and business rule definitions, to ensure the client can successfully adopt and govern the solution.

Bachelor of Computer Science.

Salary Range: $100,000 – $120,000 per year.

Location:

Marlborough, MA.