Implementation Specialist - Persivia;

Role Overview

The Implementation Specialist is responsible for delivering smooth, high-quality onboarding and deployment experiences for Persivia’s customers, including health systems, ACOs, physician groups, payers, and public health entities. This role ensures customers successfully adopt Persivia’s AI-powered population health, chronic care management, quality, VBC, and analytics solutions.

• Implementation & Onboarding – Lead end-to-end implementation for new customers and product expansions; conduct requirements gathering, workflow analysis, and solution design; configure Persivia modules including CCM, TCM, RPM, VBC, Quality, Cohort Builder, Risk Adjustment and other modules; manage timelines, deliverables, and go-live processes.
• Data & System Integration – Coordinate EHR/EMR integrations (Epic, Cerner, Athena, eClinical
  
  Works, etc.); support interfaces for HL7, FHIR, CCDA, claims, ADT, labs, and device data; validate data mapping, quality, and ingestion workflows; partner with engineering to troubleshoot and validate technical readiness.
• Customer Training & Change Management – Conduct role-based training for clinicians, care managers, and operational teams; document workflows, configurations, and SOPs; support change management strategies to drive adoption.
• Testing, QA, and Validation – Lead UAT, workflow testing, and regression checks; ensure configurations align with clinical and operational rules; track issues until complete resolution.
• Cross-Functional Collaboration – Work with Product on requirements and customer feedback loops; partner with Customer Success for post-go-live transition; collaborate with Engineering/Dev Ops for technical readiness.
• Project Management – Manage multiple concurrent implementations with detailed organization; maintain project plans, status updates, and risk logs; communicate progress clearly to internal and external stakeholders.

• 3–5+ years in healthcare IT, clinical systems, or implementations.
• Experience with healthcare data: HL7, FHIR, claims, ADT, labs, or device integrations.
• Familiarity with EMR workflows and clinical terminology.
• Strong analytical skills; SQL experience preferred.
• Excellent communication skills with U.S. customer-facing experience.
• Ability to manage multiple projects in fast-paced environments.

• Experience implementing CCM, TCM, RPM, MIPS, VBC, Analytics or Quality programs.
• Exposure to value-based care and clinical program logic.
• Prior work in SaaS, population health, or analytics platforms.
• Understanding of HIPAA, PHI, and healthcare compliance.

The Implementation Specialist ensures Persivia customers achieve successful onboarding, strong clinical outcomes, and long‑term value from our AI-driven platform, making this role critical to Persivia’s growth and customer excellence.