Account Delivery Head; Adh L3

ACCOUNT DELIVERY HEAD (ADH) L3

City:
Marlborough

State/Province:
Massachusetts

Posting

Start Date:

6/1/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

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Job Description:

Job Description

Role Purpose

The purpose of the role is to drive and improve delivery for mega-gamma/ key growth accounts by providing innovative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.

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Do

* Delivery Management

* Ensure seamless delivery of projects in a Mega â Gamma/ Key Growth Account

* Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement

* Ensure 100% compliance to Project SLAâÂÂs, information security protocols etc (all customerâÂÂs contractual obligations)

* Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA

* Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost

* Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations

* Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement

* Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes

* Collaborate and influence internal key stakeholders to ensure fulfillment, technology support and flawless delivery of projects

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* Client Relationship Management

* Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business

* Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customerâÂÂs current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation

* Identify and close early warnings on a project to avoid any customer escalations

* Plan and conduct Quarterly Business Reviews (Q ) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account

* Design, monitor and share account performance dashboards/ reports with the clients periodically

* Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization

* Share WiproâÂÂs capability and initiatives that may support/ fulfill customerâÂÂs needs

* Delivery governance across the accounts/ projects

* Review MIS and reports to monitor and track overall project/ account delivery management

* Conduct periodic reviews with the team (DMâÂÂs/PMâÂÂs) on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects

* Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage

* Review and monitor revenue allocations/ realization to avoid OB revenue leakage

* Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks

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* Enable revenue growth of an account within a vertical

* Identify opportunities for deployment of new technology, growth solutions and…