IT Support Specialist

$20 - $25

Our client, a leading  
** biotechnology company** , is urgently looking for an  
** IT Support Specialist
** to join their team in  
** Marlborough, Massachusetts** !

*** This role is beginning as a  
** 12-month contract** , paid weekly with potential to extend/convert. Candidates must be able to come  
** onsite
* * in  
** Marlborough, MA** **
* ** Responsibilities*
* + The IT Support Tier 1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting.

+ Work as part of a team of skilled professionals that together deliver an excellent customer experience.

+ Identify and resolve technical issues. Be willing to investigate, learn, and ask questions

+ Provides on-site support to end-users on a variety of issues.

+ Managing and troubleshooting Windows OS / Server environments

+ Managing, troubleshooting, and deploying printers

+ Identifying and troubleshooting networking issues

+ Using ticketing software and IT support tools

** Qualifications*
* +

Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.

+ Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.

+ Ability to analyze and assess customers' service request and provide prompt technical solutions.

+ Knowledge in firewalls and networking (Switches/Routers) - will have access to get additional support if needed

+ Good working knowledge in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO

+ Customer service skills and trouble-shooting skills.

+ Need experience with all equipment attached to the desktop; printers; some experience with switches and routers - can call for additional support

+ Printers - Xerox

+ Microsoft Suite; initial troubleshooting and can escalate.

+ MAC support - would be a plus

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.