Sr. Business Systems Analyst - Supply Chain Planning

Join our Information Technology team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. We build innovative and useful products that elevate people's lives everywhere, every day.

Sr. Business Systems Analyst - Supply Chain Planning

Information Technology | Marlborough, MA / El Paso, TX / Dallas, TX / Arlington, TN (Hybrid)

We embrace a flexible hybrid work model: in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Hybrid eligibility and schedules may vary based on business needs and manager expectations.

We are seeking a highly skilled Sr. Business Systems Analyst to support the design, execution, and optimization of supply-chain planning processes and systems across the HELE business. This role plays a critical part in enabling data-driven planning decisions, system stability, and continuous improvement using platforms such as O9 Solutions, Oracle ASCP, and ERP-integrated ecosystems.

• Data Analysis & Insights
  :
  Analyze demand and supply planning data to identify trends, forecast accuracy gaps, and improvement opportunities across HELE categories. Support forecast performance tracking (BIAS, MAPE, Forecast Value Add) and inventory health metrics. Provide insights on seasonality, promotion uplift, and new product introductions (NPI) specific to HELE markets.
• Planning System Support (O9 /ASCP):
  Maintain and support O9 Demand & Supply Planning modules, including configuration, master data alignment, and troubleshooting. Support legacy and integrated systems such as Oracle ASCP and ERP interfaces. Ensure data integrity across Item, Location, Customer, and Planning hierarchies.
• Reporting & KPI Management
  :
  Develop and maintain dashboards and reports for forecast accuracy, supply plan adherence, inventory optimization (DOS, turns, service levels). Support executive and operational reporting for S&OP / IBP cycles. Manage and enhance planning KPIs within O9 and reporting tools (Power BI or equivalent).
• Demand & Supply Planning Enablement
  :
  Enable end-to-end demand planning, including statistical forecasting, consensus forecasting, promotion and event-based forecasting. Support supply planning: constrained supply planning, network optimization, inventory optimization, and deployment strategies. Align system capabilities with SIOP, S&OP, and IBP processes across regions.
• HELE-Specific Planning Capabilities
  :
  Support planning for high SKU proliferation and frequent product transitions (soft/hard/staggered). Enable promotion planning and uplift modeling for retail and e-commerce channels. Support product lifecycle management (NPI, phase-in/phase-out) within planning systems. Address demand volatility and regional variability (NA, EMEA, LATAM). Drive planning segmentation strategies.
• Process Improvement & Governance
  :
  Identify and implement process standardization opportunities across regions and functions. Partner with business and IT teams to reduce manual intervention and enable governed self-service planning capabilities. Support data governance and hierarchy management (Item, Customer, Supply Chain structures).
• Project Delivery & Transformation
  :
  Support and drive initiatives related to O9 APS implementation and enhancements, ERP modernization and integration programs, planning model optimization and automation. Participate in SIT/UAT cycles, ensuring solution quality and alignment to business requirements. Contribute to functional design documentation and solution architecture alignment. Own/Support functional architecture for supply chain planning systems, including integrations with ERP, data platforms, and analytics. Provide direction to build/support teams for O9 configuration and enhancements.
  
  Ensure solutions are scalable, standardized, and aligned with global planning governance models. Act as a bridge between business stakeholders, IT, and data teams.

• Bachelor’s degree in supply chain management, Information Technology,…