Desktop Support Engineer
Listed on 2026-07-14
-
IT/Tech
IT Support, Systems Administrator, Desktop Support
** W2 candidates only - Must be authorized to work in the U.S without employer sponsorship*
* ** Local candidates to Boston, MA only - hybrid work schedule (2-3 days per week in office)**
Employment Type: Full-Time Direct Hire
Hours
:
Monday-Friday 9am-5pm (No on-call rotation or off hours work)
Location
:
Hybrid - First 2-4 weeks onsite training in Marlborough, MA then hybrid onsite at clients in Greater Boston area. Occasional travel back to Marlborough to deliver equipment, complete trainings, etc.
Description: Level 2 Desktop Support role focused on troubleshooting escalated issues, supporting IT infrastructure, and delivering end-user support across multiple channels (phone, email, walk-up, web). You will play a key role in bridging the gap between entry-level support and more advanced infrastructure teams.
* Seeking candidates who have owned support requests end to end (not just ticket routing), basic scripting in Power Shell, and worked in modern environments like Intune*
- Experience working as an IT Support, Help Desk, Desktop Analyst, or Junior System Admin/Engineer
- Microsoft Intune - Prepare, deploy, maintain, and update software applications through Intune (not just manage devices)
- Single Sign-On integrations - supporting and troubleshooting SSO-enabled applications
- Powershell Scripting knowledge (running scripts, minor modifications)
- Hands-on experience with Windows environments
- Experience working with Active Directory (user management, permissions, group membership)
- Basic Networking knowledge (IP, DNS, DHCP, VPN, Wi-Fi)
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