Functional Consultant

Job Description

Retail Functional Consultant

• Experience:
  
  5-7+ years of experience as a Data Consultant, Business Systems Analyst, or Functional Analyst, with a proven track record of working on large-scale data projects.
• Retail Industry Expertise:
  Deep, hands-on experience in the retail sector. Must understand the nuances of retail customer data (house holding, loyalty tiers, promotional activity, cross-channel behavior).
• Customer Data Proficiency:
  Demonstrable experience with core Customer 360 / Master Data Management (MDM) Concepts.
• Data Analysis & SQL:
  Strong proficiency in SQL for data profiling, source-to-target mapping validation, and ad-hoc analysis. You must be comfortable getting your hands dirty in the data.
• Exceptional Communication:
  World-class ability to communicate complex data concepts to non-technical business audiences and to translate ambiguous business needs into precise technical requirements.

• Stakeholder Engagement & Requirements Gathering:
  Lead workshops and interviews with client stakeholders to deeply understand and document their current and future-state needs for a unified customer view.
• Functional Design & Data Modeling:
  Define and design the conceptual and logical customer data model. Identify key customer attributes, entities, relationships, and hierarchies required to meet business objectives.
• Source System Analysis & Data Mapping:
  Analyze the client's myriad source systems (e.g., Point-of-Sale, e-commerce, Loyalty Program, Marketing Cloud, ERP, Customer Service) and create detailed data mapping specifications for the ETL/ELT development teams.
• Use Case Enablement:
  Collaborate with business teams to define how the Customer 360 data will activate key use cases, such as campaign segmentation, personalization, churn prediction, and customer lifetime value (CLV) calculation
• Solution Validation & UAT:
  Act as the functional expert during the testing and validation phases, ensuring that the built solution meets the documented business requirements and data quality thresholds.
• Documentation & Knowledge Transfer:
  Create and maintain comprehensive functional documentation, including data dictionaries, process flows, and business rule definitions, to ensure the client can successfully adopt and govern the solution.

Bachelor's degree

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 40 1K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $120000 - $150000 a year

BACHELOR OF COMPUTER SCIENCE