Technical Support Specialist
Listed on 2026-08-05
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Local Massachusetts candidates only
Title: IT Technical Support II
Employment Type: Permanent Direct Hire (W2)
Location
:
Marlborough, MA – first 2+ weeks onsite training M-F then hybrid
Schedule: No on-call rotation or off-hours work
Compensation:$50,000-$60,000 (paid hourly)
Benefits:Medical insurance, 2 weeks PTO, and opportunity for overtime
Hours: 2nd shift working 2pm-10pm EST (preferred) to support West Coast client. However, client open to core hours (9-5pm EST) for the right candidate
Description:Join a growing IT services team where you’ll tackle challenging Level 2 support issues, work with modern Microsoft technologies, and collaborate with a close knit team that values ownership, learning, and career growth. If you’re looking for more than just password resets and want the opportunity to solve complex technical problems, contribute to infrastructure projects, and build your skills alongside experienced engineers, this is an excellent next step.
Required Skills:
- Minimum 2 years experience in Help Desk, Technical Support or similar roles
- Remote Monitoring (RMM tools):
Manage Engine, Intune, Connect Wise, etc - Ticketing Systems: Connect Wise, Jira, Zendesk, etc
- Networking: familiarity with DNS, DHCP, LAN/WAN, and related concepts
- Active Directory and Windows environment support
- CompTIA A+ or Network+ Certifications (highly preferred)
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