Principal Platform Jira Administrator Job Marlborough area,Massachusetts USA,IT/Tech

Lead management of user accounts and permissions, including onboarding and offboarding processes to EIM/AD groups
Drive alignment and standardization across unclassified and Information Systems Jira projects
Implement and maintain synchronization automation for configurations and issues
Oversee and perform advanced system maintenance for performance, scalability, and reliability
Provide senior-level user support, resolve advanced issues, and develop strategic training initiatives
Architect, implement, and optimize workflows, permissions, and project structures
Lead system upgrade initiatives, including planning, testing, and execution
Manage and optimize integrations with Confluence, Git Lab, and other Dev Ops platforms
Implement advanced customizations and enhancements using plugins such as Structure, Project Configurator, Script Runner, and JSU Automation
Design and maintain dashboards, reports, and queries for complex reporting requirements
Develop and maintain high-level documentation, processes, and user guides
Monitor system performance, identify trends, and implement preventative measures
Design, develop, and refine scripts to automate processes and enhance functionality
Lead refactoring efforts to align implementations with best practices and improve system efficiency
Collaborate with Radar Digital Product Line programs and Platform Engineering in a shared Jira server environment

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations
Experience as a Jira Administrator, including configuring workflows, permissions, and issue types
Experience with Jira automation features and scripting languages such as Groovy or Java Script
Experience with Software Development Lifecycle (SDLC) processes, particularly scripting and automation
Experience with Jira dashboards, reporting tools, and plugins like Structure
Enterprise-level experience with configuration management tools such as Git and Git Lab
Experience with Agile and Scrum principles supporting and optimizing Jira workflows and team processes for large-scale projects
Active and transferable U.S. government-issued Interim Secret security clearance required prior to start date
U.S. citizenship required
Advanced analytical skills for complex Jira configuration or integration challenges
Understanding and experience with CI/CD pipelines and tools such as Jenkins or Git Lab CI/CD
Experience managing multiple Jira instances across large and complex organizational environments
Expertise in project management principles
Advanced knowledge of Agile/Scrum principles
Ability to create and manage complex custom scripts and automation rules
Experience integrating Jira with Confluence, Bitbucket, Jenkins, Git Lab or other Dev Ops tools
Proficiency using APIs for custom integrations
Ability to operate effectively in high-pressure environments
Superior written and verbal communication skills
Ability to lead and collaborate with teams across functions and geographies

Core Competencies

Demonstrates expertise in Jira Administration, including configuration of workflows, permissions, and issue types, while leveraging advanced scripting skills in Groovy or JavaScript for automation. Proficient in managing integrations with Dev Ops tools and optimizing Agile/Scrum processes across complex organizational environments.

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