Principal Platform Jira Administrator

Jira Administrator

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

We are looking for a driven and talented individual contributor to become a part of our Dev Sec Ops  Team, an essential component of our software development and delivery framework, as a Jira Administrator. In this role, you will collaborate closely with the Radar Digital Product Line (RDPL) programs to develop and implement solutions across multiple Jira servers, working together with the Platform Engineering team to identify and establish solutions that function effectively within a shared server environment used by programs across one of the largest Information System (IS) in the Northeast.

The Department's mission is to provide world class Radar Software to be used in military systems deployed at sea and on land. Our software teams employ an Agile Scrum process to rapidly design, code, integrate and test capabilities on a continuous basis into a mature solution for our customers. This position is full-time on-site in Marlborough Massachusetts or Tewksbury Massachusetts.

What You'll Do

• User Management:
  Lead the management of user accounts and permissions, including overseeing onboarding and offboarding processes to EIM/AD groups.
• Consistency Across Jira Projects:
  Drive alignment and standardization across all Jira projects (both unclassified and Information Systems (IS) while ensuring the effective implementation and maintenance of synchronization automation for configurations and issues.
• System Maintenance:
  Oversee and perform advanced system maintenance to ensure optimal performance, scalability, and reliability.
• Troubleshooting and Support:
  Serve as a senior resource for user support, providing expert guidance, resolving advanced issues, and developing strategic training initiatives.
• Workflow Customization:
  Architect, implement, and optimize workflows, permissions, and project structures to meet complex program-specific and organizational requirements.
• Upgrade Support:
  Lead system upgrade initiatives to ensure seamless transitions with minimal business disruption, including planning, testing, and execution.
• Tool Integration:
  Strategically manage and optimize integrations with other tools like Confluence, Git Lab, and additional Dev Ops platforms to enhance system efficiency.
• Customizations and Enhancements:
  Oversee and implement advanced customizations and enhancements to improve system functionality, leveraging expertise in plugins such as Structure, Project Configurator, Script Runner, and JSU Automation.
• Data Management and Reporting:
  Lead the design and maintenance of dashboards, reports, and queries to address complex reporting requirements and deliver actionable insights to stakeholders.
• Documentation:
  Develop and maintain comprehensive, high-level documentation for system configurations, processes, and user guides to ensure knowledge transfer and operational continuity.
• System Monitoring:
  Proactively monitor system performance, identify trends, and implement preventative measures to maintain robust performance.
• Scripting:
  Design, develop, and refine advanced scripts to automate processes or enhance system functionality.
• Refactoring:
  Spearhead refactoring efforts to align existing implementations with best practices and improve system efficiency.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations.
• Experience as a Jira Administrator, including expertise in configuring workflows, permissions, and issue types to meet complex project and organizational requirements.
• Experience in Jira automation features and scripting languages such as Groovy (for Script Runner) or JavaScript, with the ability to develop custom scripts and automation.
• Experience with Software Development Lifecycle (SDLC) processes, particularly those involving scripting and automation.
• Experience in Jira dashboards, reporting tools, and plugins like Structure.
• Experience with configuration management tools (e.g., Git, Git Lab) at an enterprise level.
• Experience with Agile and Scrum principles with demonstrated experience supporting and optimizing workflows and team processes in Jira…