Workforce Management Manager - Phlebotomy

Job Description

Workforce Management Manager - Phlebotomy - Marlborough, MA, Monday to Friday, 4:00 AM to 6:00 PM

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a Region. Responsible for optimizing staff deployment and resource allocation, including forecasting demand, scheduling staff and analyzing performance metrics to ensure service levels are met.

Leadership

• Management of the day-to-day operations of the Workforce Management (WFM) Team; provide leadership and development to WFM employees with a focus on achieving regional business goals and strategies.

Analysis / Reporting

• Provides reporting for key stakeholders, patient services leadership, and regional leaders. Identify and drive implementation of effective knowledge management tools and practices.

Forecasting Resource Needs

• Collaborate with cross-functional partners to align forecasts with business needs; monitor & adjust forecasts based on changing business conditions and new data; present findings and recommendations to management in a clear and concise manner; stay up to date on industry trends and economic factors that may impact forecasts.

Collaboration

• Builds strong relationships within patient services and across functions including commercial/sales team; ability to influence beyond team of direct reports.

Required Work Experience

• 5+ years leading a remote team.
• Excellent communication and ability to build strong relationships.
• Strong collaboration and influencing skills.

Preferred Work Experience

• Experience in workforce management, forecasting and/or analytical roles.
• PSC/IOP leadership experience a plus.

Knowledge

• Bachelor's degree or equivalent experience required.
• Knowledge of Six Sigma or Lean is beneficial.

Skills

• Strong analytical skills.
• Ability to prioritize, plan and organize.
• Advanced skills in Excel (graphs, pivot tables and understanding formulas).
• Proficient in Microsoft Office suite (PowerPoint, Word, etc).

Required

• Responsible for the leadership and development of a team of schedulers and an analyst.
• Travel between 25-50%.

Education

• Bachelor’s Degree (Required).

Work Requirements

• Travel Required.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.