Director Supply Chain - Service Delivery

## Director Supply Chain - Service Delivery Apply locations:
BJ's Club Support Center Marlborough, MA #5997time type:
Full time posted on:
Posted Todayjob requisition :
R239082
** A World-Class Team
** BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
** Why You’ll Love Working at BJ’s
** At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
** Here’s just some of what you can look forward to:**
* ** Weekly Pay:
** Get paid every week so that you can manage your money on your terms.
* ** Free BJ’s Memberships:
** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
* ** Generous Paid Time Off:
** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
* ** Flexible and Affordable

Health Benefits:

** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
* ** 401(k) Retirement Savings Plan:
** Build your financial future with a company match (available to team members 18 and older).
* ** Employee Stock Purchase Plan:
** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.  Eligibility requirements vary by position.
** Job Summary
***
* Position Title:

** Director – Supply Chain service delivery
** Locations:
Marlboro*
* *
* Reports to:

** VP – Service Delivery
** About the Role
** We are seeking an experienced and results-oriented leader to serve as Director – Supply Chain Service Delivery. This role will lead large-scale retail supply chain operations in a global delivery model with a strong focus on operational excellence, end-to-end ownership, transformation, and value creation.

The ideal candidate will bring deep, hands-on experience across retail supply chain functions including Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, Vendor Chargebacks, and Supply Chain Operations. This individual must possess the ability to lead global teams, drive strategic transformation initiatives, and deliver measurable business outcomes through process optimization, analytics, technology enablement, and stakeholder collaboration.
** Key Responsibilities**:
* Lead end-to-end service delivery across retail supply chain operations ensuring SLA adherence, operational stability, and continuous improvement.
* Manage global teams across multiple geographies in a hub-and-spoke delivery model.
* Provide leadership across Space Planning, Assortment Planning, Planning & Allocation, Logistics & Transportation, and Vendor Chargebacks.
* Drive transformation initiatives focused on automation, digitization, analytics, and process optimization.
* Partner closely with Supply Chain, Merchandising, Finance, IT, Procurement, and external partners.
* Own service management framework for the in-scope processes including performance management, governance and review rhythm, capacity planning, knowledge management and incident management discipline.
* Lead governance forums, executive reviews, and strategic planning discussions.
* Develop scalable operating models focused on efficiency, agility, and customer experience.
* Build and mentor high-performing teams while fostering a culture of accountability and innovation
*
* Required Qualifications:

*** Masters or Bachelor’s degree in Business, Supply Chain, Engineering, Operations, or related field.
* 15+ years of progressive experience in retail supply chain operations and service delivery.
* Strong real-time operational experience in retail supply chain functions.
* Proven experience leading large global teams in shared services or global operations environments.
*…