RN Clinical Coordinator Recovery Room

Job Summary

Metro West Medical Center, the largest community health system between Worcester and Boston, is committed to providing high quality, comprehensive care at a location close to home. The 307‑bed regional system includes Framingham Union Hospital, Leonard Morse Hospital in Natick, and the Metro West Wellness Center. Metro West Medical Center was named to Health grades' 2019 America’s 100 Best Hospitals List.

Under the direction of the director, this Registered Nurse assumes a leadership role in the overall functioning of the unit, providing direct patient care and facilitating an interdisciplinary approach to patient care, patient flow, staffing, resource utilization, and problem solving. The RN also assists the director in monitoring and evaluating staff performance based on established standards of care.

• Assists staff in applying the nursing process in the management of patients with complex needs.
• Demonstrates accountability for patient care delivery and promotes accountability among all staff.
• Promotes high work standards and quality performance of self and other staff members. Holds self and others accountable.
• Provides expert nursing care to a select group of patients. Acts as a resource to nursing staff and students.
• Supports and participates in collaborative rounding within an interdisciplinary framework of care.
• Assists in identifying educational needs of the unit staff and works collaboratively with Professional Practice Department.
• Responds to changes in the internal and external environment that impact patient care.
• Participates in annual competency development.
• Updates nursing policies to reflect current practice.

• Demonstrates the principles of exceptional patient experience with the following characteristics:
  Patient centered, safe, effective, and timely, equitable and efficient, communication and shared information, collaboration, partnership with patient and family that enhances their independence and control.
• Anticipates and solves patient clinical and customer service needs while addressing long‑term solutions.
• Facilitates communication and collaboration with co‑workers, other disciplines, and other departments in identifying customer service needs.
• Ensures staff acknowledge the patients, makes amends, and promotes service recovery.
• Implements action plans that will improve or enhance the patient experience.
• Conducts medical record reviews and patient care rounds to ensure that population specific care is delivered to patients.

• Provides and monitors staffing based on the established budget.
• Coordinates unit‑based staffing assignments on a shift basis to achieve high quality and cost‑effective care.
• Demonstrates patient‑first and cost‑effective approach to patient care in terms of equipment, staff, supplies, and all other resources.
• Anticipates staffing needs for subsequent shifts and makes necessary arrangements for coverage.

• Accountable for the coordination of care on the unit to achieve high quality and cost‑effective care.
• Provides ongoing feedback to Patient Care Director, re: staff performance and gives input into annual performance evaluations of nursing staff.
• Holds staff accountable to practice according to established standards.

• In collaboration with Security assures safety and security of staff, patients, and others.
• Assists in unit implementation of No Pass Zone, GEMBA, and other LEAN initiatives.
• Monitors clinical practice and addresses safety regarding nursing proactive, environment, and equipment.
• Participates in environment of care rounding in addition to Tracers.
• Familiar with service line metrics/dashboards in striving to provide safe and appropriate care along with best practices.
• Conducts random audits on new nursing work flows, nursing documentation, and new programs.
• Holds staff accountable for reporting unsafe practices using established MWMC channels.

• Champions new initiatives and helps in unit/departmental or hospital‑wide committees/task forces.
• Supports opportunities for professional growth and development of staff.
• Supports…