Quality Manager

Job Title:

Quality Manager

Job Description

The Quality Manager leads the development, implementation, and continuous improvement of the quality management system in a manufacturing environment. This role drives ISO 9001 deployment across departments, ensures customer requirements are consistently exceeded, and uses data-driven methods to enhance product quality, supplier performance, and overall operational excellence. The Quality Manager provides hands-on leadership to cross-functional teams, champions continuous improvement initiatives, and ensures compliance with relevant quality standards and regulatory requirements.

Responsibilities

+ Develop and implement quality improvement initiatives that strengthen the ISO 9001 quality management system across all departments.

+ Ensure customer requirements are consistently met and exceeded, contributing to improved customer satisfaction and reduced returns.

+ Lead cross-functional continuous improvement projects using tools such as FMEA, SPC, root cause analysis, and structured problem-solving methodologies.

+ Drive robust root cause investigations and implement effective corrective and preventive action (CAPA) to prevent recurrence of issues.

+ Plan, conduct, and oversee internal and external quality audits to ensure compliance with ISO standards and other applicable requirements.

+ Coordinate timely resolution of audit findings and track closure of corrective actions to maintain a compliant and effective quality system.

+ Collect, analyze, and report quality performance metrics, including line acceptance rates (LAR) and customer returns, to support data-driven decision-making.

+ Monitor and improve supplier quality and performance through audits, collaboration, and corrective action plans.

+ Work closely with suppliers of machined parts, printed circuit boards (PCB), sheet metal parts, electromechanical assemblies, and valves to ensure consistent quality.

+ Lead and mentor quality and cross-functional teams, providing guidance, coaching, and support to build a strong quality culture.

+ Champion continuous improvement initiatives, ensuring lessons learned are shared and best practices are embedded in processes.

+ Collaborate with operations, engineering, and other functions to integrate quality requirements into new and existing products and processes.

+ Use statistical tools such as SPC and Cpk to monitor process capability and drive process improvements.

+ Prepare and maintain quality documentation, including procedures, work instructions, audit reports, and corrective action records.

+ Communicate quality performance, risks, and improvement plans clearly and effectively to leadership and stakeholders at all organizational levels.

+ Other duties as assigned.

Qualifications

+ Minimum 7 years of experience as a Quality Engineer in a manufacturing environment.

+ Thorough knowledge of quality systems and quality management principles, particularly ISO 9001.

+ Strong expertise in quality engineering tools, including FMEA, root cause analysis, and CAPA.

+ Proficiency in inspection methods and statistical analysis, including SPC and Cpk.

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Experience with structured problem-solving methodologies such as 8D and fishbone analysis.

+ Proven experience leading continuous improvement initiatives and cross-functional teams.

+ Minimum 5 years of supervisory or team lead experience, with demonstrated ability to motivate and guide teams.

+ Hands-on experience with supplier quality processes, including supplier audits and development activities.

+ Experience managing internal and third-party audits and maintaining regulatory and standards compliance.

+ Strong analytical skills with the ability to interpret data, identify trends, and drive data-based decisions.

+ Excellent written and verbal communication skills, with the ability to engage effectively at all organizational levels.

+ Broad quality experience across multiple areas rather than a narrow specialization.

+ Experience working with ISO 17025 or similar standards is advantageous.

+ Experience in manufacturing environments involving machined parts, PCB, sheet metal parts, electromechanical assemblies, and valves.

+ Experience planning…