Assistant General Manager, Retail Cannabis

Overview

Green Meadows has an exciting opportunity for you! This is a retail space in Marlborough, MA on Boston Post Road, the heart of many retail locations, restaurants and directly across the street from the Apex Entertainment Center.
Assistant General Manager reporting to the Director of Retail Operations will execute the GMF strategic plan of retail operations, analyze performance, and provide feedback to leadership. The Assistant General Manager is ultimately responsible for the staff’s overall adherence to retail Standard Operating Procedures, CCC Regulation and employee policies.

• Plans, identifies, communicates, and delegates responsibilities to the dispensary/retail team to ensure a smooth flow of operations within the dispensary/store;
• Supports the implementation of company sales programs by motivating and supporting the retail leadership team to execute objectives;
• Oversees the store leadership team including Lead GSAs on fostering an environment that will deliver an unmatched cannabis dispensary retail customer experience and deliver a unique, high‑quality customer experience;
• Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement;
• Building work schedules for full staff coverage on all shifts. Finding coverage when necessary;
• Ability to provide support to other retail locations when necessary;
• Directly reports scheduling issues to Director with resolution. Ensures staff development and talent acquisition in order to achieve and maintain operational requirements. This requires execution of training plans as outlined by Human Resources and Compliance;
• Responsible for on‑floor coaching and collaborates with Director of necessary disciplinary action. May attend disciplinary meetings with Retail Management and HR;
• Attends collaborative meetings with the GM Marketing Team to plan scheduled marketing releases and voices support needed for marketing assets;
• Interact closely with the compliance team to ensure all dispensaries and personnel are in compliance with MA State regulations, in all operations, processes, inventory management and protocol. An understanding of 935
  
  CMR
  500.000 and 935
  
  CMR
  501.000 is critical to this position;
• Leading CCC Inspection process for the Southbridge dispensary with scheduled and unscheduled visits;
• Liaise with state and local offices, when necessary;
• Coordinates and facilitates all dispensary/retail store transactions and operations.
• Solicits feedback to understand customer needs and the needs of the community;
• The Assistant General Manager is ultimately responsible for overall building appearance, cleanliness, comfort, functionality, safety, security, and customer experience;
• Directly responsible for inventory variances, cash variances and, working directly with security/compliance on loss prevention;
• Other necessary duties as assigned by Retail Management;
• Must be available for nights and weekends;
• Must have the ability to travel to other locations when necessary;
• Valid driver’s license is a must.

At least 3 years of retail management in Cannabis. Supervisory experience with 2-3 retail Leads is highly desired.

• Team leader with a positive attitude
• Excellent organizational skills and keen oversight
• Strong analytical skills with an aptitude for translating qualitative and quantitative data into executable plans.
• Ability to influence and collaborate at all levels and across all functions of the company.
• Strong communication skills and the ability to listen well and communicate effectively orally and in writing with various audiences.
• Great attitude with attention to detail
• Unquestioned integrity
• High energy with a desire to work in a team‑oriented, fast‑paced environment.

Regularly required to perform grasping, talking, hearing, seeing and repetitive motions. Must be able to lift, carry and balance up to 30 pounds occasionally, includes sitting or standing for extended periods of time, as well as occasional stooping, bending over and/or crouching.

Must be available to work weekdays, weekends, and holidays. Adapt schedule to work alongside the changing demands of the Business. On a regular and recurring basis, the employee must alternate between contaminated/dirty environments to clean. Strong odors may be encountered. Work is generally conducted in heated and air‑conditioned areas. 10% travel will be required.

• Authorization to work in the United States, or ability to obtain the same.
• Must obtain a State Agent Card.
• Must be a minimum of 21 years of age.
• Must be and remain compliant with all legal or company regulations for working in the industry.
• Must pass all required background checks.