Global Security Operations Center Operator - 2nd Shift

Global Security Operations Center Operator - 2nd Shift

Location
:
Marlborough, MA, US, 01752 (Onsite). Additional location(s): N/A.

The Global Security Operations Center (GSOC) Operator is part of a 24/7 security team that analyzes and reports on risks to the company, including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other threats. The GSOC directly supports the Global Security & Resiliency team and other business units. In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines, triage calls from site contacts and business travelers, and support on‑site security officers in responding to incidents.

You will use software and social media programs to recognize incidents that may place the company’s sites, employees, travelers, brand, or profit at risk, analyze the potential impact to the business, and elevate issues appropriately. The position will operate on 2nd shift, with hours scheduled from 4:00 PM to 12:00 AM, Tuesday through Saturday.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position. This role follows an onsite work model with the option to work remotely one day per week.

• Serve as the initial point of contact for employees, contingent workers, and visitors for security related topics with a focus on customer service.
• Review, analyze, and elevate open‑source intelligence and subscription‑based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
• Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
• Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
• Complete risk and intelligence‑driven reports for Global Security & Resiliency and other stakeholders.
• Monitor and professionally communicate using email, chat, phone, two‑way radio, and/or in‑person contact.
• Receive calls for help/assistance from employees worldwide and respond appropriately.
• Monitor health of all Global Security platforms and applications; triage incoming work orders; and collaborate with internal and external partners to troubleshoot.
• Monitor access control and CCTV systems for alarms and coordinate appropriate response.
• Draft and send emergency mass notifications and other crisis communications.

• High school diploma or equivalent.
• Strong analytical and problem‑solving skills.
• Excellent communication and customer‑service skills.
• Ability to stay calm during stressful situations.
• Knowledge of Microsoft Office suite software programs.

• Bachelor’s degree in a related field.
• Previous experience working in a GSOC or control room environment.
• Previous experience in security, law enforcement, military, or related field with customer‑service experience.
• Familiarity with Windows‑based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now.
• Knowledge of and experience with physical security applications, including access control, alarm monitoring systems, CCTV, incident reporting, and incident management software.

Minimum salary: $47,200. Maximum salary: $89,700. Compensation is commensurate with experience, training, and education, and may include variable components such as overtime, shift differential, and annual bonus targets. Precise compensation will be determined based on location and other factors.

Boston Scientific is an equal opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information, or any other protected class.

Certain U.S. positions require proof of COVID‑19 vaccination status. Candidates will be notified during the interview and selection process if their role requires vaccination. The role is safety‑sensitive and will require a prohibited‑substance test. All policies comply with applicable state and federal law.