Service Repair Technician

Location:

Marlborough, MA

$20.00 USD Hourly - $25.00 USD Hourly

The Service Repair Technician is responsible for performing repairs, testing, and maintenance of laser systems and related components within a service depot environment. This role supports troubleshooting activities, service documentation, shipment preparation, and continuous improvement initiatives while working under the guidance of senior technicians.

• Perform repairs, testing, and maintenance on laser systems and subsystems.
• Follow detailed work instructions and repair documentation to complete service tasks accurately.
• Assist with troubleshooting mechanical, electronic, and optical components.
• Inspect, prepare, and package systems and components for shipment.
• Enter service and repair data into ERP and CRM systems.
• Collaborate with senior technicians on complex repairs and escalations.
• Participate in training to expand knowledge of mechanical, electrical, and optical systems.
• Maintain a clean, organized, and safe work environment, including adherence to 5S principles.
• Support continuous improvement efforts by identifying and suggesting process improvements.
• Interpret electrical drawings.
• Work with industrial lasers, accessories, and diagnostic equipment.
• Troubleshoot high-voltage and low-voltage electrical and electronic equipment.
• Travel occasionally for field repairs or support projects as required.

• Associate degree or technical degree preferred, or equivalent hands‑on experience in a similar role.
• 2 to 4 years of experience with industrial laser systems, including cutting, welding, or marking applications.
• Experience working with laser, electrical, or electro‑mechanical systems.
• Strong electro‑mechanical troubleshooting skills.
• Ability to interpret electrical drawings.
• Proficient mechanical aptitude and basic troubleshooting ability.
• Strong attention to detail and accuracy in documentation.
• Ability to follow technical instructions and safety procedures consistently.
• Ability to stand for extended periods in a repair environment.
• Ability to sit for extended periods while using a computer and test equipment.
• Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
• Ability to navigate facilities and travel as needed.
• Availability to work either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, with overtime possible based on business needs and approval.

• Experience with industrial lasers, accessories, and related diagnostic equipment.
• Experience with 5S, Lean, and continuous improvement methodologies.
• Familiarity with CRM and ERP systems.
• Eagerness to learn from senior technicians and develop technical skills across multiple disciplines.