Scheduling Coordinator

Responsibilities

• Scheduling patient appointments in adherence to Provider availability/area.
• Prioritize urgent appointment task and schedule them accordingly.
• Assures that all messages are completed and distributed appropriately.
• Reschedules patient appointments as needed.
• Reviews and updates patient insurance information.
• Manage a high-volume workload, effectively prioritize tasks to remain organized, promote prompt and courteous service.
• Displays excellent communication skills.
• Reaches out to referring sources for patients expressing difficulty with scheduling.
• Updates account information at the point of scheduling.
• Maintains provider daily appointment quota.
• Has new patients scheduled within 3-5 business days.
• Insurance preauthorization.
• Places calls to the patients for the providers when needed.
• Handles voicemails daily and ensures all inquiries are handled properly.
• Correctly notate patient charts to maintain up to date accuracy.

• High School Diploma / GED required;
  Associate or Bachelor's Degree preferred.
• Administrative healthcare experience preferred.
• Attention to detail.
• Ability to navigate several software databases throughout the day.
• Maintain a calm and pleasant demeanor with patients and staff.
• Effective communication across various mediums of communication with staff and patients.
• Strong written skills.
• Capable of managing high volumes of phone calls.