Senior Account Manager – Strategic BPO Partnerships

We are seeking a Senior Account Manager who is already excelling in an account management role and is ready to take ownership of complex, multi-channel client partnerships. This individual will be responsible for account growth, retention, and strategic expansion across a portfolio of enterprise clients within a BPO/outsourcing environment.

This is a hybrid role and requires in-office reporting.

• Own and manage a portfolio of high-value client accounts, ensuring satisfaction, retention, and growth.
• Act as a strategic advisor, proactively identifying and capitalizing on revenue opportunities.
• Lead Quarterly Business Reviews (QBRs) and Executive Briefings to communicate value, KPIs, and ROI.
• Collaborate cross-functionally with Delivery, Operations, and Implementation teams to ensure seamless execution.
• Build relationships with senior stakeholders across client organizations, understanding their evolving business goals.
• Accurately maintain Salesforce pipeline (Commit/Outlook/Upside) and forecasting.
• Travel as needed to visit clients and strengthen partnerships.

• Currently in a client-facing Account Manager role with a proven track record of growing BPO or outsourcing client accounts.
• 5+ years of experience in BPO, Managed Services, or outsourcing.
• Strong executive presence with the ability to present and negotiate at senior levels.
• Comfortable with data storytelling and using KPIs to drive decision‑making.
• Skilled in cross‑functional collaboration and client engagement strategy.

• Experience working with delivery centers in global regions such as LATAM, APAC, or South Asia.
• Familiarity with marketing services, digital operations, or offshore staffing.
• Proficiency in Salesforce and Google Workspace.