Senior Account Manager

SEBPO is seeking a high-performing Senior Account Manager who is already thriving in a client-facing role and ready to own complex, multi-channel enterprise partnerships.

This is a hybrid position based in our Marlton, NJ office (3 days per week onsite).

This role is about more than retention — it’s about strategic growth, expansion, and executive-level impact within a BPO/outsourcing environment.

• Own a portfolio of high-value enterprise accounts
• Drive client satisfaction, retention, and revenue expansion
• Identify and close growth opportunities across services
• Lead Quarterly Business Reviews (QBRs) and Executive Briefings
• Partner cross-functionally with Delivery, Operations, and Implementation teams
• Build trusted relationships with senior client stakeholders
• Maintain accurate pipeline forecasting (Commit / Outlook / Upside) in Salesforce
• Travel as needed to strengthen partnerships

• Currently in a client-facing Account Manager role with proven account growth results
• 5+ years in BPO, Managed Services, or outsourcing
• Executive presence with strong presentation and negotiation skills
• Ability to tell compelling stories using KPIs and performance data
• Experience collaborating with global delivery centers (LATAM, APAC, South Asia)
• Familiarity with marketing services, digital operations, or offshore staffing
• Proficiency in Salesforce and Google Workspace

You’ll manage strategic enterprise partnerships, influence executive decision-makers, and directly impact revenue growth in a global outsourcing organization built for scale.

If you’re ready to elevate from account management to strategic partnership leadership — we’d love to connect.

Apply today or message us to learn more.