Service Lane Communications Specialist

Are you a natural communicator who thrives in fast-paced environments and enjoys making people feel informed, valued, and in control?
Burns Hyundai
, Philadelphia's #1 Volume Hyundai Dealer, is seeking a Service Lane Communications Specialist to be the essential link between our service team and our customers.

This isn't a desk job - it's a frontline, on-your-feet, high-impact role. You'll be the go-to source for real-time updates, proactive outreach, and seamless coordination throughout every customer's service experience.

• Act as the primary point of contact for live, accurate service updates - no voicemails, no callbacks
• Greet customers in the service lane, guide their visit, and provide proactive status updates
• Coordinate with Service Advisors and Technicians to deliver real-time information
  , including MPIs and ASRs with written, photo, and video communication
• Conduct post-service follow-ups to support satisfaction and CSI performance
• Document all customer interactions in the DMS and ensure smooth vehicle intake and delivery
• Help customers feel informed, confident, and cared for throughout their visit

• Clear, confident, and proactive verbal communication skills
• Strong sense of urgency - you solve problems now
  , not later
• Detail-oriented, especially in handling MPI/ASR quality and timing
• Comfortable working on your feet in a fast-paced, customer-facing environment
• Willingness to work in various weather conditions
• Computer literate and adaptable to dealership tools and systems
• Positive, professional attitude and a team-first mindset
• Prior retail automotive dealership experience is preferred, but not required
• Flexible availability for a five-day workweek
  , including a mix of early shifts (starting at 7:00 AM),
  late shifts (ending at 7:00 PM), and at least two Saturdays per month

• Highly Competitive Salary
• Performance-Based Bonus Plan
• Opportunity to grow within a top-performing, multi-brand dealership group
• Collaborative, high-energy team environment where communication is key
• Exposure to high-level fixed ops operations - a great entry point into service advising or BDC leadership
• Comprehensive benefits including:
• Health, dental, and vision insurance
• 401(k) with company match
• Pai d time off
• Company-paid life insurance and optional voluntary benefits

Apply Online Today!

If you're ready to be the voice, bridge, and heartbeat of the customer service experience
- apply now through the online link provided and take the next step in your career with Burns Hyundai - where communication drives everything we do.