Medical Call-Center Representative

Overview

About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in multiple states. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. We offer programs including remote patient monitoring, behavioral health management, and chronic care management to ensure high-quality care by a team patients know and trust.

We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.”

Imagine being the superhero of healthcare, delivering exceptional service to doctors, clinicians, staff, and patients to conquer their healthcare goals. We are looking for a full-time Medical Call-Center Representative to be part of our Marlton, New Jersey office.

Position: Full-time Medical Call-Center Representative (on-site) at Marlton, NJ.

Role: This position ensures Ennoble Care provides high-quality care services. You will work with clinicians, staff, and patients to reach healthcare goals and maintain open lines of communication. You should be compassionate, organized, and service-focused, ensuring patients’ immediate needs are addressed.

• Frequent contact with patients to provide support and manage compliance with care management programs to increase positive outcomes
• Document all client communications (verbal or written) accurately
• Communicate from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes to ensure comprehensive care plans are complete and accurate
• Collaborate with cross-organizational areas to meet the needs of Ennoble Care’s patients, their families, and partner facilities
• Become skilled at using technology including secure email, telephone system, and electronic medical records
• Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Provide excellent customer service evidenced by positive feedback from patients and customers
• Contribute as a positive team member to support all teammates in a productive and constructive manner

• Comfortable speaking on the phone for large portions of the day
• Compassionate and empathetic toward patients with exceptional customer service
• Ability to take accurate notes and document tasks in a timely manner
• Ability to multitask between different patients and work streams while staying organized and efficient
• Thrive in a fast-paced environment
• Proficient in using a computer, including Outlook and other Microsoft Office programs
• Ability to pass a drug screen and background check; positive attitude; adaptable to change; team player; willingness to learn new skills continuously
• Nice to have:
  Knowledge of basic healthcare terms, conditions, roles, and basic care principles

Compensation
:
Starting at $17 per hour

Note
: THIS IS A FULL-TIME, ON-SITE POSITION.

• Full-time benefits:
  Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity
• Paid Time Off
• Paid Office Holidays

All Employees qualify for these benefits:

• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand

Hiring Note
:
Candidates must disclose any current or future need for employment-based immigration sponsorship before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer and does not discriminate against protected characteristics including race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.