HR Operations Specialist Prior HR

HR Operations Specialist - (Full-time), Prior HR experience preferred!

Commutable distance to Marlton, NJ preferred.

The HR Operations Specialist will provide day-to-day administrative, operational and technical HR & Payroll support to colleagues. This position will deliver exceptional customer service while supporting a high volume of inquiries and transactions across multiple HR functions. Support will be provided through the human capital system with a focus on timely resolution. Conduct training and education opportunities to help empower colleagues and leaders to use the system in the future.

Provides transactional support across multiple HR functions, including the daily administration of Position Control. Clearly communicates next steps and guides colleagues and managers through processes. Partner with other areas of HR to research status/history of transactions. Trains users (Colleagues, HR Team members, Leadership) on processes. Support HR department with the preparation, submission and review of invoices.

Assist with administering the case management function within human capital system. Provide support by addressing and resolving HR-related inquiries for all colleagues and leadership requests across all HR functional groups. Listens and asks questions to understand the root issue to assist colleagues. Respond and resolve requests within predetermined service level expectations, while escalating to subject matter experts as needed.

Demonstrates how to find HR-related information, training material, and how to use self-serve and managerial functions within human capital system. Proactively makes recommendations to revise training material based on the voice of the customer and on-going system enhancements.

1 to 3 years business experience required.

Prior experience in HR supporting multiple work streams highly preferred.

Experience with Workday preferred.

Excellent customer service, verbal and written communication skills. Must be comfortable with multi-tasking and demonstrate strong attention to detail. Solid analytical skills, including the ability to apply them to a variety of situations. Must be able to work independently and show flexibility to meet deadlines. Advanced level of experience with MS Excel and PowerPoint.

High School diploma.