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Level 2 Support Technician
Job in
Marlton, Burlington County, New Jersey, 08053, USA
Listed on 2026-02-16
Listing for:
TECHIES
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Do you love problem-solving, mastering new tech, and making clients’ lives easier? South Jersey Techies is looking for their next Level 2 Support Technician. The Level 2 Support Technician will be the go-to tech for escalated tickets, server management, and networking support. This is an in-person role based in Marlton, New Jersey.
We'll Provide:
- Collaborative company culture with opportunities to grow and learn.
- Salary of $60-70k annually.
- Health insurance, PTO, and retirement with company match.
What You’ll Do:
- Provide support to end users as an escalation point for service tickets.
- Troubleshoot complex IT issues — remotely and onsite — with confidence and creativity.
- Configure and maintain Windows servers, Microsoft 365, cloud environments, and firewalls.
- Assist with client onboarding, system upgrades, and migrations.
Skills You’ll Need:
- 3-5 years of IT support experience.
- Experience working in an MSP.
- Strong technical skills with Windows Server and Desktop operating systems, including Windows and macOS.
- Experience managing Windows Server 2016/2019/2022, and supporting server based and specialized business applications, including accounting (Quick Books, PCLaw, Peachtree), inventory management, document management, transcription/dictation tools, and CAD/design software.
- Experience with backup and recovery solutions, including cloud backup, Windows backup, and server replication.
- Experience with wired/wireless networks and advanced networking protocols including DNS, DHCP, VPNs, VLANs, WAN/LAN TCP/IP.
- Understanding of firewall appliances, including deployment and configurations.
- Strong skills in installing, activating, and troubleshooting the Office software suite.
- Ability to manage client account information and documentation within business systems.
- Ability to work a 1st or 2nd shift (till 8pm) schedule as needed, preferred.
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