IT Support Specialist

An established real estate development and property management company is seeking an IT Support Engineer to join their internal technology team. In this role, you will provide hands‑on technical support to employees across corporate offices and property management sites, ensuring that systems, devices, and applications remain reliable and secure for daily operations.

As the primary point of contact for internal technical issues, you will troubleshoot hardware, software, networking, and user access problems while delivering excellent customer service to employees at all levels of the organization. You will play a key role in maintaining the company’s IT infrastructure and supporting the technology that powers property management systems, leasing platforms, and business operations.

This role involves a mix of end‑user support, workstation management, system administration assistance, and coordination with third‑party vendors. The ideal candidate is proactive, technically curious, and comfortable supporting both office staff and field‑based employees in a fast‑paced real estate environment.

You will work closely with IT leadership, property management teams, accounting, and operations staff to ensure technical issues are resolved quickly and efficiently while contributing to ongoing technology improvements across the organization.

This role will be on-site in Marlton, NJ.

• 2+ years of experience in IT support, help desk, or desktop support roles
• Strong troubleshooting skills across Windows operating systems and common business applications
• Experience supporting laptops, desktops, printers, and mobile devices
• Experience managing and documenting support requests within a ticketing system
• Working knowledge of Microsoft 365 administration including Outlook, Teams, and Share Point
• Basic understanding of networking concepts including DNS, DHCP, VPN, and Wi‑Fi connectivity
• Experience with Active Directory user management including account provisioning and password resets
• Strong customer service skills with the ability to support non‑technical users
• Ability to prioritize multiple support requests in a fast‑paced environment
• Excellent verbal and written communication skills
• Reliable attendance and ability to support an on‑site workforce

• Experience supporting property management or real estate platforms such as Yardi, App Folio, or MRI Software
• Familiarity with endpoint management tools such as Intune or other device management platforms
• Basic knowledge of cybersecurity best practices and endpoint security tools
• Experience supporting conference room technology and office AV systems
• Understanding of IT asset tracking and lifecycle management
• Experience coordinating with external IT vendors and service providers

• Providing day‑to‑day IT support for corporate staff and property management teams
• Troubleshooting hardware, software, and connectivity issues for end users
• Setting up and deploying laptops, desktops, and mobile devices for new employees
• Managing user accounts, permissions, and access requests within Active Directory and Microsoft 365
• Installing and configuring standard business applications
• Supporting printers, scanners, and office peripherals
• Assisting with onboarding and offboarding processes for employees
• Documenting all support activities and resolutions within the ticketing system
• Escalating complex issues to senior IT staff or external vendors when needed
• Supporting office technology including conference rooms, Wi‑Fi, and collaboration tools
• Maintaining accurate inventory records for IT equipment and assets
• Assisting with system upgrades, patching, and IT infrastructure projects

• 40% End User Support and Troubleshooting
• 25% Workstation Setup, Device Management, and Asset Tracking
• 20% Microsoft 365 and User Access Administration
• 15% IT Projects, Documentation, and Vendor Coordination

• 45% Responding to support tickets and assisting employees with technical issues
• 25% Setting up and configuring new user workstations, laptops, and mobile devices
• 15% Managing user accounts, permissions, and application access
• 10% Supporting office technology including printers, conference rooms, and network connectivity
• 5% Documenting solutions, maintaining asset inventory, and assisting with IT projects

• Competitive salary based on experience
• 401(k) with company matching
• Comprehensive medical, dental, and vision benefits
• Generous PTO and paid holidays
• Employee housing and property rental discounts (where applicable)
• Professional development and certification support
  
  Stable career growth within a growing real estate development and property management company

Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.